Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takshi Upadhyay

Toronto,Ontario

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

5
5
years of professional experience

Work History

HR AND RECRUITMENT INTERN

Randstad
05.2023 - 08.2023
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.

Customer Service Representative

PENGUIN PICKUP
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Front End Supervisor

Sobeys
05.2022 - Current
  • Manage schedule of other team members.
  • Provide superior customer service to meet customer needs
  • Ensuring that company standards are met regarding appearance, cleanliness, and organization of store fixtures
  • Training new employees on company policies and procedures
  • Processing return transactions, refunding money to customers who have returned merchandise or exchanged items for store credit.
  • Handling customer complaints and resolving problems regarding billing errors or unsatisfactory products or services.
  • Proficient in various software like ISP, SAP, Kronos, ACSBACK.

Teacher Assistant

Mithibai College
09.2018 - 01.2022
  • Utilized statistical tools and methodologies to identify trends and patterns, enabling data-driven decision-making.
  • Skillfully managed invitations, agendas, and post-meeting follow-ups to facilitate productive discussions.
  • Demonstrated expertise in evaluating research articles, extracting essential insights, and summarizing key findings.
  • Acted as a central point of contact, fostering open communication and knowledge sharing among team members.
  • Provided comprehensive onboarding and mentorship, nurturing interns' professional growth and development.

Customer Service Intern

Fine Jewellery Company - Fjc
02.2021 - 12.2021
  • Expertise in gathering requirements and analyze them through documents and workflow analysis for clients.
  • Acted as single point of contact between project management and IT team for coordinating projects across all phases of software development cycle.
  • Collecting, Compiling, and interpreting business data and drafting reports to maintain accuracy of the data aligned to business needs.
  • Preparation of on boarding presentations and documentation for clients to assure correct and productive usage of the application. Making sure that we have repetitive customers.

Human Resources Assistant

Shine Projects
12.2020 - 01.2021
  • Execute the necessity of satiating the inadequacies of Human Resources.
  • All their concerns should be listened to and efforts should be made to address them.
  • Undertake promotional activities such as endorsement in order to publicize and make known the recruitment campaigns which take place online.
  • Recruitment of business development agents from various platforms in order to facilitate the development of the business
  • Communicating about the induction and orientation process of new personnel.
  • Provide motivation and guidance to interns and set an example of a leader.
  • Maintain the provision of doubt clearance in case of the arising of queries.

Education

Post Graduate Diploma - Global Business Management

Humber College
Toronto, ON
08.2023

Bachelor of Arts - Sociology

Mithibai College
Mumbai, India
05.2021

Skills

  • Employment Verification
  • Human Resources Management Systems
  • Maintain Employment Records
  • Database Management
  • Calendar and Scheduling Software
  • Salesforce
  • SAP
  • Kronos

Timeline

HR AND RECRUITMENT INTERN

Randstad
05.2023 - 08.2023

Customer Service Representative

PENGUIN PICKUP
11.2022 - Current

Front End Supervisor

Sobeys
05.2022 - Current

Customer Service Intern

Fine Jewellery Company - Fjc
02.2021 - 12.2021

Human Resources Assistant

Shine Projects
12.2020 - 01.2021

Teacher Assistant

Mithibai College
09.2018 - 01.2022

Post Graduate Diploma - Global Business Management

Humber College

Bachelor of Arts - Sociology

Mithibai College

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Takshi Upadhyay