Client-focused professional with experience in sales, customer service, and pharmacy operations. Skilled in upselling, conflict resolution, and relationship building, with hands-on experience using Salesforce CRM to manage customer interactions. Demonstrates adaptability across telecommunications and healthcare sectors, maintaining consistent performance in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Client Specialist
Bell Canada
Mississauga
05.2024 - 04.2025
Delivered specialized client services for residential telecommunication accounts
Resolved customer technical and service issues promptly and professionally
Utilized Salesforce to manage customer interactions and track service tickets
Promoted additional products and services through effective upselling strategies
Maintained high standards of conflict resolution, ensuring positive customer outcomes
Sales Specialist
OSL Retail Services
Mississauga
05.2023 - 05.2024
Engaged with customers to promote and sell telecommunications products
Met and exceeded monthly sales targets consistently
Provided excellent customer service, addressing inquiries and resolving complaints
Collaborated with team members to achieve store objectives and maintain high customer satisfaction
Pharmacy Assistant
Square One Health
Mississauga
08.2022 - 04.2023
Assisted pharmacists in preparing and dispensing medications
Maintained inventory control and ensured pharmacy compliance standards
Supported patient counselling and answered medication-related questions
Collaborated with healthcare professionals to deliver timely and accurate pharmacy services
Education
Certificate - Organization Management, Business Administration and Management
Cambrian College
04.2023
Bachelor’s Degree - Pharmacy
SAL Institute of Pharmacy
05.2020
Skills
Client Relationship Management
Salesforce CRM
Upselling and Cross-Selling
Conflict Resolution
Customer Service Excellence
Problem Solving
Team Collaboration
Communication & Presentation
Timeline
Client Specialist
Bell Canada
05.2024 - 04.2025
Sales Specialist
OSL Retail Services
05.2023 - 05.2024
Pharmacy Assistant
Square One Health
08.2022 - 04.2023
Certificate - Organization Management, Business Administration and Management