TAKANG ENACKA BISONG
Calgary,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Bilingual Lead Operator (English & French)
West Unified Communication Services, Canada (Now Intrado)
02.2019 - 07.2021
- Event operator, Customer service, Actively listening and relaying information in online board meetings,
- Online set up of events on Conference bridges,
- Transcription.
- Led about 4 online conferences and managed approximately 40 incoming calls per day.
- Met production targets and tight deadlines by collaborating closely with team members.
Executive Administrative Assistant
Eneo Cameroon S.A., Douala, Cameroon
05.2016 - 06.2018
- Answered high volume of phone calls and email inquiries.
- Assisted in translation of Environmental and Safety reports from French to English.
- Acted as Unit Focal point for all administrative issues,
- Filed paperwork and organized computer-based information.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Facilitated training and onboarding for incoming office staff.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Organized and coordinated conferences and monthly meetings.
- Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Enhanced communication between departments through proactive coordination of meetings and events.
Environmental Support Staff
Ministry of Energy and Water Resources, Yaounde, Cameroon
01.2008 - 01.2012
- Took part in technical and financial analysis of bids for major Energy projects.
- Assisted in the preparation of call for Tenders (criteria for selection),
- General Secretariat duties [production of documents, scanning, printing, photocopying, Extensive Report writing
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
Education
Diploma in Health Information Management -
CHA Learning (Online)
Nebosch International Certificate in Occupational Health and Safety -
NEBOSH, England
Bachelor of Science in Geology/ Env. Science -
University of Buea, Cameroon
Skills
- Strong organizational skills
- Effective communication in English and French
- Interpersonal skills
- Attention to Detail
Professional Highlights
- Exceptional Customer Service delivery
- Attention to details.
- Passion for helping.
- Excellent language proficiency in English and French (Speaking, Writing, Listening)
- Highly motivated individual with well-developed problem-solving skills and the ability to work under tight deadlines.
- Health records management
- Computer skills: MS Excel, Word, Outlook, PowerPoint.
- Micro Budget planning & preparation
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Bilingual Lead Operator (English & French)
West Unified Communication Services, Canada (Now Intrado)
02.2019 - 07.2021
Executive Administrative Assistant
Eneo Cameroon S.A., Douala, Cameroon
05.2016 - 06.2018
Environmental Support Staff
Ministry of Energy and Water Resources, Yaounde, Cameroon
01.2008 - 01.2012
Diploma in Health Information Management -
CHA Learning (Online)
Nebosch International Certificate in Occupational Health and Safety -
NEBOSH, England
Bachelor of Science in Geology/ Env. Science -
University of Buea, Cameroon
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