Takami Miller

The KOA is a seasonal summer job that typically goes from June to October.

Managing money:

Handling cash transactions and maintaining accurate sales and payment records.

Customer service:

• Professionally welcoming guests while offering friendly and knowledgeable assistance.
• Helping customers over email and responding to inquiries from callers seeking information.
• Ensuring customer concerns and complaints are addressed, corrected, or forwarded to management.

Using the computer system:

• Creating and confirming reservations
• Updating and filing client records.
• Maintaining visitor logs for those who enter and leave the campground.
• Keeping information in computer databases organized and up-to-date
• Experience using Excel, Word, and Outlook.

Other office tasks:

• Stocking store shelves with merchandise and necessities and accurately pricing items
• Preparing schedules and organizing activities for guests
• Keeping the reception area clean and organized to offer guests a positive first impression

Housekeeping:

Cleaning cabins and public facilities in a quick and effective way to meet time-sensitive deadlines while adhering to appropriate sanitization protocols

Other housekeeping tasks:

• Laundry
• Dish washing
• Collecting garbage from campsites
• Preparing cabins with necessary supplies to welcome guests

Customer service:

• Helping customers over the phone and email
• Handling complaints and concerns in a professional matter.
• Responding to complaints and concerns to ensure that customers feel heard and issues are corrected

Store assistance:

• Purchasing supplies for the store
• Making tea to go
• Coming up with creative ideas for upcoming products and social media posts
• Promoting new and upcoming products on website and social media
• Staying connected with customers through social media
• Packaging and shipping orders.

Managing Money: Handling money transactions while keeping up with sales and payment records as well as operating POS.

Opening and Closing: Preparing the store for opening; cleaning and locking up for closing

• Managing money
• Food and beverage sanitation
• Fast pace work environment
• Customer service: Assisting customers and handling complaints when needed
• Barista: Making drinks properly and efficiently
• Food: Properly handling food and using an oven
• Mobile Station: Ensuring that customers receive their order on time.
• Opening and Closing: Preparing the store for opening and cleaning up for closing.
• Stocking: Stocking fridges and shelves with necessities and merchandise