TAJWINDER KOUR
Kitchener,ON
Summary
Meticulous and detail-oriented Management Postgraduate with a strong foundation in management and leadership principles and practices. Experienced in team management, resource allocation, and process optimization, aiming to apply acquired skills in an entry-level management role. Demonstrated responsibility, vigilance, and excellent communication skills as a licensed security guard. Adept at problem-solving and implementing improvement initiatives, with an analytical mindset to cater to business management. Pursuing a Management and Leadership Development program at Conestoga College, doon valley, Kitchener , Canada. Enhancing skills and knowledge to excel in the management field. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
5
5
years of professional experience
Work History
Security Guard
Hawks International Security Services Pvt Ltd
2021.02 - 2023.03
- Ensured safety of employees, visitors, and property by monitoring and securing premises
- Responded to incidents promptly and professionally while performing regular patrols
- Maintained detailed logs of all activities and incidents and managed access control
- Established and maintained strong communication with law enforcement and emergency services
- Assisted in maintaining a safe and secure environment by demonstrating vigilance and attention to detail while adhering to established security protocols
- Demonstrated vigilance and attention to detail
- Adhered to established security protocols
Customer Service Representative
Teleperformance Pvt Ltd
2019.06 - 2020.12
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
Assistant Accountant
Bestone Academy
2018.05 - 2019.12
- Managed day-to-day administrative aspects of the department aimed at maintaining seamless operations
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Assessed team performance and rendered productivity enhancement feedback
- Organized training sessions for team members based on identified training needs
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Enhanced cash flow management through prompt invoicing and effective accounts receivable follow-up procedures.
- Maintained up-to-date knowledge of GAAP guidelines, ensuring compliance in all financial reporting tasks.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Collaborated with team members on special projects, leading to improved interdepartmental communication and understanding of accounting processes.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Provided excellent customer service to both internal departments and external clients while addressing inquiries related to invoices or payments promptly.
- Processed payroll by validating work hours and attendance of employees.
- Developed strong relationships with vendors, fostering an environment of trust and enabling prompt resolution of any billing discrepancies.
- Increased profitability by identifying cost-saving opportunities and recommending adjustments to expense allocations.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Continuously sought professional development opportunities, staying current on industry best practices and applying new knowledge to enhance the effectiveness of accounting processes.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
- Prepared and presented various status reports to senior management and other stakeholders to enable effective decision-making.
- Evaluated and improved financial records to make important business decisions.
- Trained new employees on accounting principles and company procedures.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Used accounting software to issue tax returns and prepare consolidated reports.
Education
Management And Leadership Development - Management And Leadership
Conestoga College
Kitchener, Canada12.2024
Bachelor of Commerce - Commerce
GGDSD College
Chandigarh, India06.2023
Software Technology And Data Processing - Software Technology And Data Processing
Bestone Academy
Chandigarh, India02.2018
Skills
- Management skills
- Team leadership
- Resource allocation
- Process optimization
- Problem-solving
- Communication Research and development
- Security and surveillance
- Vigilant and watchful
- First aid certified
- English fluency
- Security procedures knowledge
- Premises surveillance
- Reliability
- Patrolling
- Shift work experience
- First aid and CPR certified
- Investigative skills
- Fluent in Hindi
- Observant
- MS Word
- MS Office
- Tally
- Fox pro
- Data Entry
- Risk management
- Organizational skills
Accomplishments
- Possess a valid Security Guard License
- Certified in Emergency First Aid with CPR 'B' and CPR 'C'
- Demonstrated expertise in project management through successful completion of various projects on LinkedIn platform
- Supervised team of 20-30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Security Guard
Hawks International Security Services Pvt Ltd
2021.02 - 2023.03
Customer Service Representative
Teleperformance Pvt Ltd
2019.06 - 2020.12
Assistant Accountant
Bestone Academy
2018.05 - 2019.12
Management And Leadership Development - Management And Leadership
Conestoga College
Bachelor of Commerce - Commerce
GGDSD College
Software Technology And Data Processing - Software Technology And Data Processing
Bestone Academy
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