Summary
Overview
Work History
Education
Skills
Timeline
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Tajvin Kazi

Pickering,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Moderator Lead

Applause
08.2021 - 12.2022
  • Moderated 1500+ clients to test Meta technology that has not hit th market yet.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers and trained new team members with modules, documentation, and field training.
  • Handled client escalations in an effective manner
  • Promoted to team lead for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Troubleshooting and bug reporting issues that occurred during customer testing and quality assurance testing sessions
  • Data tracking and data entry for all clients that came through using Excel and digital platform tools

Manager

Freedom Mobile
10.2019 - 07.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Barista

Starbucks
06.2018 - 10.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.

Bakery Clerk

Loblaw Companies Limited
05.2016 - 01.2018
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Education

Business Management And Teachers Education

York University
Toronto, ON

Skills

  • Conflict Resolution
  • Team Leadership
  • Customer Service
  • Quality Assurance
  • Organization Skills
  • High Pressure Situations
  • Strong Communication Skills
  • Data Entry
  • Attention to Detail
  • Inventory Management
  • Train Employees

Timeline

Moderator Lead

Applause
08.2021 - 12.2022

Manager

Freedom Mobile
10.2019 - 07.2021

Barista

Starbucks
06.2018 - 10.2019

Bakery Clerk

Loblaw Companies Limited
05.2016 - 01.2018

Business Management And Teachers Education

York University

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Tajvin Kazi