Tajuana Bailey
Lancaster
Summary
Dynamic professional with extensive customer service experience at Macy's, specializing in conflict resolution and effective problem-solving. Demonstrated ability to deliver exceptional support in complex situations while ensuring patient safety through skilled administration of medications and first aid. Strong commitment to building positive relationships and enhancing team performance in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Mail Carrier
USPS
Sunland
11.2018 - 12.2023
- Ensured compliance with federal laws related to privacy protection.
- Scanned packages for delivery tracking.
- Provided friendly customer service at all times while delivering mail.
- Responded to customer inquiries regarding postal services and products.
- Assisted other carriers with their routes as needed during peak periods.
- Informed customers of package arrival or delays when necessary.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Personal Shopper
Macy's
Oak Brook
08.2014 - 04.2016
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Bartender Assistant
Keynote Lounge
Chicago
05.2010 - 10.2015
- Greeted customers and provided friendly service.
- Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
- Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
- Communicated effectively with coworkers about upcoming events or changes in menu offerings.
- Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
- Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
Patient Care Technician
Search, Inc
Chicago
05.2011 - 01.2014
- Provided direct patient care and assistance to healthcare team members.
- Instructed new employees on proper techniques of performing daily tasks.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided emotional support to patients and their families during difficult times.
Education
Sanford Brown Medical -
Sanford Brown Medical
College Hillside, Illinois01.2011
Harold Washington College -
Harold Washington College
Chicago, Illinois01.2004
Cabrillo High School -
Cabrillo High School
Long Beach, CA01.2002
Skills
- Customer service and support
- Conflict resolution
- Emergency response
- Problem solving
- Attention to detail
- Administrative expertise
- Medical knowledge
- Retail operations
- Laboratory experience
- Communication skills
- Problem-solving abilities
- Clinical competencies
- Injection techniques
- Suture and staple removal
- Lab testing and analysis
- Vital signs assessment
- Interpersonal communication
- Pharmacology principles
- First Aide/CPR
- Time management
References
Available upon request.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Mail Carrier
USPS
11.2018 - 12.2023
Personal Shopper
Macy's
08.2014 - 04.2016
Patient Care Technician
Search, Inc
05.2011 - 01.2014
Bartender Assistant
Keynote Lounge
05.2010 - 10.2015
Sanford Brown Medical -
Sanford Brown Medical
Harold Washington College -
Harold Washington College
Cabrillo High School -
Cabrillo High School