Tajinder Singh
Winnipeg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Specialist( Customer Service)
SkipTheDishes Office
Winnipeg, MB
10.2020 - 09.2024
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Taking inbound and outbound calls, chats and replying to the tickets created.
- Guided less experienced staff through processes such shadow sessions and 1-1 meetings as singular point of contact for high-level needs.
Customer Service Cashier
Burger King
Vancouver, BC
04.2019 - 10.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Sometime working as a all rounder when short on staff and training new comers.
Security Officer
SECURICO SECURITY INC
Vancouver, Canada
10.2018 - 10.2019
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
General Laborer
Damco Group
Lower Mainland, BC
05.2018 - 03.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed quality checks on products and materials to identify any defects.
Education
Associate of Science - General Studies
Kwantlen Polytechnic University
Surrey, BC04.2020
Skills
- Customer Relations
- Quality Assessment
- Documentation Management
- Project Planning
- Logistics Coordination
- Data Analysis
- Project Restructuring
Timeline
Senior Specialist( Customer Service)
SkipTheDishes Office
10.2020 - 09.2024
Customer Service Cashier
Burger King
04.2019 - 10.2020
Security Officer
SECURICO SECURITY INC
10.2018 - 10.2019
General Laborer
Damco Group
05.2018 - 03.2019
Associate of Science - General Studies
Kwantlen Polytechnic University