Tajinder Singh
Edmonton,AB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
- Trained new personnel regarding company operations, policies and services.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Updated account information to maintain customer records.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service
Security Guard
GardaWorld Security
10.2022 - Current
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Monitored CCTV cameras and alarm systems for security breaches.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
Assistant Manager
7-Eleven
10.2019 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Truck Dispatcher
Rehmat Transport
05.2023 - 01.2024
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Provided customers with information on products and services.
- Processed orders through emails and calls.
Education
Business Management -
NAIT
Certified Trucking Dispatching And Brokerage Specialist -
Maze Consultancy And Training
Mississauga, ON01.2024
Skills
- Follow-up skills
- Customer service orientation
- Microsoft Office
- Data Management
- Multitasking
- Decision-Making
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Truck Dispatcher
Rehmat Transport
05.2023 - 01.2024
Security Guard
GardaWorld Security
10.2022 - Current
Assistant Manager
7-Eleven
10.2019 - Current
Customer Service Representative
Circle K
Business Management -
NAIT
Certified Trucking Dispatching And Brokerage Specialist -
Maze Consultancy And Training
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