TAJINDER KAUR

· Processed over 200 customer transactions daily while maintaining accurate records for 3,400+ clients, ensuring timely and accurate service aligned with operational goals.

· Resolved customer enquiries and escalations professionally, achieving a high first-contact resolution rate.

· Provided one-on-one coaching and result-based feedback to team members, promoting a culture of accountability, support, and continuous improvement.

· Collaborated with store management and warehouse teams to optimize stock levels and streamline replenishment processes, contributing to more effective service delivery.

· Supported team leaders and project officers by advising on store performance, visual merchandising, and stock movement, including analysis of bestsellers and underperformers.

· Led initiatives to increase loyalty credit sign-ups, regularly coaching a team of 10+ on persuasive communication strategies that aligned with customer needs.

· Proactively contributed to a positive team culture, addressing internal challenges with empathy, communication, and solution-focused approaches.

· Practiced cultural safety by ensuring respectful interactions and a welcoming environment for diverse customers and team members.

· Utilised Microsoft Excel and Office Suite for tracking transactions, generating reports, and supporting project analysis and monitoring.

· Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.

· Collaborate with cross-functional teams to resolve customer issues in a timely manner and provide excellent customer service.

· Proactively identify and address customer concerns to ensure timely resolution and maintain customer satisfaction.

· Provide timely resolution to customer complaints and inquiries to ensure customer satisfaction.

· Provide personalized customer service to ensure a positive, memorable experience for customers.

· Assist customers in troubleshooting technical issues with their mobile devices and provide solutions to ensure their seamless connectivity.

· Assist customers in selecting the appropriate service plan based on their needs and budget.

· Managing Money: Checking all transactions of all accounts and tills, calculating money, and saving it in the safe count.

· Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

· Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

· Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

· Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

· Ensured compliance with all safety regulations throughout the store premises.

· Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

· Identified areas of operational inefficiency and implemented solutions to streamline processes.

· Provided leadership support during peak business hours by motivating staff members to meet targets.

Employment history