TAJINDER KAUR
Lower Sackville,NS
Summary
A highly motivated and enthusiastic individual. Work efficiently in fast-paced and high stress environment. Ability to memorize product identification codes with extremely accuracy.
Overview
4
4
years of professional experience
Work History
Front End Team Member/ Baker
Tim Hortons
Eastern Passage
10.2022 - Current
- Collaborated with cross-functional teams to ensure seamless integration of front-end components with back-end systems.
- Troubleshot production issues efficiently while minimizing downtime, quickly resolving complex bugs related to front-end functionality or performance problems.
- Conducted regular code reviews to maintain high-quality code standards within the team, identifying areas for improvement or optimization.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Trained and supervised new employees on bakery operations and procedures.
Customer service manager
WALMART
01.2021 - 09.2022
- Managed the front-end department, supervising a staff of more than sixty cashiers and customer service associates
- Performed start-of-day and end-of-day procedures, such as audits, opening and closing of registers, and keeping track of returns/exchanges
- Assisted in making schedules for the front-end department
- Provided training to new and current cashiers on SCO and courtesy desk
- Oversaw the operation at SCO, register, and courtesy desk.
Customer Service Representative
WALMART
08.2020 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Business - International Business - Accounting
Conestoga College of Applied Arts and Technology
08.2021
MS Office (word, excel, power point) -
CCIT - College of Computer and Information Technology
12.2019
Skills
- CUSTOMER SERVICE
- TEAM LEADERSHIP
- SALES
- FLEXIBLE SCHEDULE
- GOOD COMMUNICATION
- COMPUTER LITERATE
- CASH HANDLING
- PHONE ETIQUETTE
- TIME MANAGEMENT
- ANALYTICAL SKILLS
- PROBLEM SOLVING
Languages
English
Full Professional
Timeline
Front End Team Member/ Baker
Tim Hortons
10.2022 - Current
Customer service manager
WALMART
01.2021 - 09.2022
Customer Service Representative
WALMART
08.2020 - 12.2020
Business - International Business - Accounting
Conestoga College of Applied Arts and Technology
MS Office (word, excel, power point) -
CCIT - College of Computer and Information Technology