Tajdica Chowdhury
Ottawa,ON
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Being Strong Gym
Dhaka
01.2022 - 12.2023
- Greet and check in members and guests professionally.
- Handle inquiries via phone, email, and in person.
- Manage memberships, including sign-ups, renewals, and cancellations.
- Address and resolve member concerns, escalating when needed.
- Promote gym services, classes, and products.
- Keep the front desk and lobby clean, and organized.
- Collaborate with staff for smooth operations and excellent customer experiences.
Learning Support Facilitator (Part Time)
BRAC Educational Development
Dhaka , Bangladesh
08.2022 - 12.2022
- Attended team meetings as necessary to discuss strategies for improving services.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Facilitated group meetings, workshops and other activities related to client goals.
- Provided emotional and practical support to clients in need.
- Monitored client attendance at programs and events and kept track of participant information.
Education
BBA - Human Resources Management, Finance
United International University
Dhaka, Bangladesh 04-2019
Skills
- Administrative support
- Adaptive team player
- Clerical support
- Email management
- Customer relations
- Customer service
References
References available upon request.
Timeline
Learning Support Facilitator (Part Time)
BRAC Educational Development
08.2022 - 12.2022
Customer Service Representative
Being Strong Gym
01.2022 - 12.2023
BBA - Human Resources Management, Finance
United International University
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