Tajby Anam Tuhin
Winnipeg,MB
Summary
Proven track record in enhancing customer experiences and fostering strong relationships, notably at Delta Hotels By Marriott. Skilled in leveraging customer service and Microsoft Office to drive satisfaction and efficiency. Excelled in high-pressure situations, consistently meeting targets through effective problem-solving and time management.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Delta Hotels By Marriott
05.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Excellent communication skills, both verbal and written.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Sales Agent
Loblaws
02.2021 - 04.2022
- Built relationships with customers and community to promote long term business growth.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced product knowledge through continuous training and professional development opportunities.
Education
Hospitality And Tourism Management
Manitoba Institute of Trades And Technology
Winnipeg, None02-2021
Skills
- Customer service
- Relationship building
- Event coordination
- Problem-solving skills
- Cash handling
- Time management
- Oral and written communications
- Microsoft office
- POS systems
Languages
English
Professional Working
Bengali
Native or Bilingual
French
Elementary
Hindi
Professional Working
Urdu
Professional Working
Certification
- Food Handler Certification - ServSafe or National Restaurant Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- CPR/AED Certification
Timeline
Front Desk Agent
Delta Hotels By Marriott
05.2022 - Current
Sales Agent
Loblaws
02.2021 - 04.2022
Hospitality And Tourism Management
Manitoba Institute of Trades And Technology
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