Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajan Hall

Las Vegas,NV

Summary

Self-motivated Customer Service representative with 4+ years call center experience. Avid on-the-job learner excited to apply my acquired knowledge for the Customer Service Representative role.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Convey Health
12.2023 - 07.2024


  • Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
  • Receive and process warehouse stock products (pick, unload, label, store)
  • Perform inventory controls and keep quality standards high for audits
  • Keep a clean and safe working environment and optimize space utilization
  • Complete diary logs into inventory
  • Report any discrepancies
  • Follow quality service standards and comply with procedures, rules, and regulations

Team Lead

Telus International
08.2022 - 09.2023
  • Managed day-to-day operations
  • Conducted weekly one-on-one coaching sessions and laid out improvement plans/initiatives
  • Conducted weekly team meetings to review team performance, updates, and cross-functional team-building activities
  • Achieved success through root cause analysis in deficient areas to identify and resolve central issues
  • Trained new team members & provided the necessary resources, standards and structure to succeed
  • Conducted developmental coaching's for team members interested in career development
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date
  • Directed and supervised team of up to 10 - 25 individuals
  • Prepared detailed reports on updates to project specifications, progress, potential conflicts and areas of opportunity
  • Managed schedules, accomodations & time off requests and found coverage for SLA requirements


Results & Achievements


  • The top-performing team for the first quarter of 2023
  • Achieved positive feedback from the team

Content Moderator

Telus International
07.2020 - 08.2022
  • Review videos, posts, comments, reviews, photos and live streaming content according to the social network's policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content
  • Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs


Results & Achievements


  • Received positive reviews acknowledging accurate and punctual Content Moderation from Team Leaders
  • Awarded multiple incentive bonuses by meeting/exceeding campaign expectations

Order Picker

Cheetah
11.2019 - 01.2020
  • Efficiently pick customer orders for shipment, ensuring that the correct number and type of product is loaded and shipped
  • Assemble various types of merchandise for shipment
  • Carry or transport orders to shipping locations or staging or QC area with material handling equipment
  • Stencil, tag, or mark orders as requested

Yard Hand/Warehouse Associate

Bonanza Trade/Supply
02.2018 - 10.2019
  • Pick and provide customers with products ordered from the warehouse
  • Operate forklifts and order selection machines to transport material in and out of warehouse
  • Load, unload, and move materials and items by hand or by using material handling equipment
  • Ensure that the yard/warehouse is properly maintained and kept clean at all times
  • Shipping/Receiving

Sales Associate/Cashier

The Home Depot
10.2016 - 01.2018
  • Provide customer service to resolve customer issues quickly and efficiently
  • Answer product questions with up-to-date knowledge of sales and store promotions
  • Help drive sales goals to meet monthly quotas
  • Carry out in store and online customer orders


Results and Achievements


  • Received Sales Associate of the Month award
  • Recipient of multiple positive reviews from management acknowledging dedication to excellent customer service

Call Assistant

Caption Call
03.2015 - 08.2016
  • Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim
  • Maintain a high level of dictation speed and accuracy
  • Maintain a strict consumer confidentiality


Results and Achievements


  • Provided telephone captioning for the deaf/hard of hearing and provided a higher quality of life

Music Producer

Self Employed
06.2012 - Current
  • Use computers, instruments and synthesizers to compose, orchestrate, and arrange music
  • Write changes directly into compositions, or use computer software to make changes
  • Determine voices, instruments, harmonic structures, rhythms, tempos, and tone balances required to achieve the effects desired in a musical composition
  • Oversee the development of songs from start to finish


Results and Achievements


  • Placed records with professional recording artists (K Camp - Universal Music Group) (Wafia - Future Classic)
  • Garnered 7,000,000+ total plays across multiple online music platforms
  • Built a following of 25,000+ people across multiple online music platforms
  • Completed paid independent projects for other musicians


Education

High School Diploma -

South West High School
St. George, Utah
05.2014

Skills

4 years call center experience
1 year Team Lead experience
Experienced with Microsoft
Office applications
Ability to learn and execute new
tasks quickly and efficiently
Analytical thinking and problem-
solving
Effective multi-tasker
Dedicated to teamwork

Timeline

Warehouse Associate

Convey Health
12.2023 - 07.2024

Team Lead

Telus International
08.2022 - 09.2023

Content Moderator

Telus International
07.2020 - 08.2022

Order Picker

Cheetah
11.2019 - 01.2020

Yard Hand/Warehouse Associate

Bonanza Trade/Supply
02.2018 - 10.2019

Sales Associate/Cashier

The Home Depot
10.2016 - 01.2018

Call Assistant

Caption Call
03.2015 - 08.2016

Music Producer

Self Employed
06.2012 - Current

High School Diploma -

South West High School
Tajan Hall