Taj Pooni

DOP Service Technician (March 2025 – Present)

• Provide in-shop and on-site efficiency testing, and fit testing services for customers.
• Diagnose, repair, and service safety equipment, ordering necessary parts, and replacing faulty components.
• Work collaboratively with the sales team to provide repair cost estimates, and obtain customer approval before work is performed.
• Ensure evaluation and repairs of equipment are completed with efficiency and care.
• Support customer inquiries, promote company services, and maintain strong client relationships.

General, People, and Culture

• Model Abatement’s core values in all duties, and hold others accountable for maintaining their integrity.
• Champion, influence, embrace, and motivate change with a strategic mindset for continuous improvement, and scalability.
• Maintain a strong commitment to health and safety by consistently following all policies, rules, and procedures.
• Report any defects in racking or storage structures immediately to supervisors.
• Assist with routine facility inspections, and ensure the warehouse and office areas are clean, organized, and safe.
• Provide backup coverage for other members of the local team as needed.
• Perform other duties as requested or assigned by company management.

Warehousing (November 2024 – February 2025)

• Organize and store inventory by unboxing goods and placing them in designated locations to maintain an organized warehouse.
• Maintain accurate records of stocked products, shipments, and receipts; report discrepancies, or missing items.
• Verify incoming shipments by comparing invoices to orders, and checking product quality.
• Properly pack items according to company standards to ensure safe delivery.
• Update and maintain the company’s stock and inventory database with accuracy.
• Retrieve and process items from the warehouse for timely order fulfillment.

Delivery Driver (November 2024 – Present)

• Drive vehicles to transport materials to and from specified destinations, adhering to scheduled timelines.
• Inspect and maintain vehicle supplies and equipment (gas, oil, water, tires, lights, brakes) to ensure proper working condition.
• Report any vehicle or equipment deficiencies to the supervisor.
• Load and unload products using a forklift, hand carts, or other equipment as assigned.
• Verify inventory loads against shipping documents, ensuring customer acknowledgment and signature upon receipt.
• Maintain accurate delivery records, vehicle logs, and cargo documentation in accordance with regulations.
• Provide exceptional customer service during deliveries, addressing any customer concerns professionally.
• Report delays, accidents, or other transportation issues promptly to the supervisor.

• Prepared and cooked meals promptly, adhering to recipes for consistent quality and presentation.
• Verified that all received products met quantity and quality standards to ensure ingredient integrity.
• Maintained a clean and organized kitchen environment through comprehensive checklists and cleaning schedules.
• Oversaw proper care and maintenance of food service equipment, addressing operational needs efficiently.

• Provided exceptional customer service in high-volume environment, swiftly addressing inquiries and resolving issues.
• Crafted diverse alcoholic beverages, including cocktails and specialty drinks, using advanced mixology skills.
• Verified customer identification to ensure compliance with legal age requirements for alcohol service.
• Managed food and drink orders from inception to completion, ensuring accuracy and timely delivery.
• Collaborated with team members to enhance operational efficiency during peak hours.
• Employed upselling techniques to promote menu items and special offers, increasing sales.

• Prepared and cooked meals promptly, adhering to recipes for consistent quality and presentation.
• Verified that all received products met quantity and quality standards to ensure ingredient integrity.
• Maintained a clean and organized kitchen environment through comprehensive checklists and cleaning schedules.
• Oversaw proper care and maintenance of food service equipment, addressing operational needs efficiently.

• Executed promotional campaigns and marketing strategies to enhance brand visibility and boost sales.
• Engaged customers effectively to highlight products and services.
• Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
• Fostered strong relationships with customers through effective communication, increasing satisfaction and loyalty.

• Provided exceptional customer service in high-volume environment, swiftly addressing inquiries and resolving issues.
• Crafted diverse alcoholic beverages, including cocktails and specialty drinks, using advanced mixology skills.
• Verified customer identification to ensure compliance with legal age requirements for alcohol service.
• Managed food and drink orders from inception to completion, ensuring accuracy and timely delivery.
• Collaborated with team members to enhance operational efficiency during peak hours.
• Employed upselling techniques to promote menu items and special offers, increasing sales.

• Delivered courteous and efficient customer service via phone and in-person interactions.
• Managed guest seating to optimize flow and maximize dining room capacity.
• Maintained cleanliness by promptly cleaning and resetting tables for new guests.
• Processed take-out orders, handled inquiries, and managed reservations while collecting payments accurately.