Taj Freeman
Pasadena
Summary
Dynamic and detail-oriented professional with a proven track record at Valley Hunt Club, excelling in customer service and technical troubleshooting. Adept at managing inventory and scheduling, I thrive in fast-paced environments, ensuring exceptional client relations and maintaining cleanliness standards. Passionate about enhancing member experiences through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Receptionist/Marketplace
Valley Hunt Club
Pasadena
06.2024 - Current
- Check in members and their guests for court reservations
- Consistently updated guest tracker for club records.
- Assisted Members with technical issues in a way that was informative and efficient
- Organized Chits for Accounting
- Demonstrated exceptional multitasking skills during peak hours, accurately managing numerous open checks
- Maintained cleanliness of Courts, Pavilion, and Marketplace by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled transactions accurately using POS system
- Assisted in training new hires on club policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as tennis equipment, coffee beans, meals etc. ensuring availability during peak hours
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Pro Shop Attendant
Watercolor Tennis
Watercolor
06.2023 - 04.2024
- Managed and Coordinated tennis court scheduling.
- Handled customer inquiries and resolved issues promptly and professionally.
- Directs members and guests to their courts.
- Handle personal information of regular guests
- Processed sales transactions accurately using point-of-sale systems.
- Ensured cleanliness and organization of the pro shop environment daily.
- Performed daily opening and closing procedures in accordance with established guidelines.
Intern
Traklife Media Group
Burbank
03.2020 - 07.2020
- Input radio station information, music attorney database, college market target, and various other database research into Traklife mainframe data systems.
- Researched and composed blogs for up-and-coming artists and share their music on social media (i.e. Instagram, Twitter, and Facebook) to facilitate their success.
- Assisted in content creation for social media platforms and marketing campaigns.
- Coordinated with team members to brainstorm and develop creative project ideas.
Education
High School Diploma -
Pasadena High School
Pasadena, CA12-2019
Bachelor of Arts - Performing Arts
American Musical And Dramatic Academy
Los Angeles, CA06-2023
Skills
- Customer service
- POS system
- Scheduling management
- Inventory control
- Technical troubleshooting
- Client relations
- Cleanliness standards
- Effective communication
- Attention to detail
- Time management
- Phone etiquette
- Problem solving
- Team collaboration
- Data inputting
Timeline
Receptionist/Marketplace
Valley Hunt Club
06.2024 - Current
Pro Shop Attendant
Watercolor Tennis
06.2023 - 04.2024
Intern
Traklife Media Group
03.2020 - 07.2020
High School Diploma -
Pasadena High School
Bachelor of Arts - Performing Arts
American Musical And Dramatic Academy
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