Taj Alami
Montreal,QC
Summary
Dedicated customer service agent with strong communication skills and a focus on conflict resolution. Expertise in fostering positive environments and ensuring safety in team settings.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Wrestling Coach
H2O MMA
Montreal, Quebec
01.2025 - Current
- Instructed athletes on proper techniques to enhance performance and safety.
- Fostered a positive team environment
- Ensuring all students of all ages and levels are able to learn and enjoy their training in a safe and welcoming environment.
Customer Service Agent
Alorica
Montreal, Quebec
10.2024 - 01.2025
- Assisted customers with account inquiries and transaction processing.
- Answering banking questions and recommending solutions.
- Resolved customer complaints with effective communication skills.
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
Front Desk receptionist and floor supervisor
H2O MMA
Montreal, Quebec
04.2024 - 10.2024
- Welcomed visitors and clients with a friendly and professional demeanor.
- Assisted in managing membership registrations and provided information on services offered.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Collaborated with team members to enhance customer service experience at the facility.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Conducted routine inspections to ensure cleanliness and organization standards.
- Performed daily opening and closing procedures according to established guidelines.
Education
DEP/DVS - Computing Support
Lester B. Pearson, Verdun Adult And Career Center
Montreal, QC02-2024
Skills
- Conflict resolution
- Communication and teamwork
- Problem solving
- Customer service
- Safety protocols
- Technical support
- Computer skills
- Multitasking and prioritization
- Diligence and honesty
- Bilingual
Certification
BSP, Security agent license
Timeline
Wrestling Coach
H2O MMA
01.2025 - Current
Customer Service Agent
Alorica
10.2024 - 01.2025
Front Desk receptionist and floor supervisor
H2O MMA
04.2024 - 10.2024
DEP/DVS - Computing Support
Lester B. Pearson, Verdun Adult And Career Center