Overview
Work History
Education
Skills
Timeline
Generic

Taiyanna Christodoulou

North York

Overview

9
9
years of professional experience

Work History

Member Support

CAA
09.2023 - 03.2025

Resolved account-related grievances for members.

Facilitated client membership sales.

Facilitated membership renewals.

Offered support in troubleshooting system errors.

Assisted members in designing custom maps with triptik.

Managed large influx of inbound communications.

Sales Associate

Beauty Collection Inc
05.2016 - 01.2025

Arranged and organized products on shelves and in the backroom.

Scanned and documented inventory efficiently.

Addressed customer inquiries through inbound call management.

Sales Agent/ Customer Service Representative

Rogers Communications
07.2022 - 04.2023

Managed inbound call operations.

Cultivated comprehensive understanding of products leading to higher sales.

Resolved disputes efficiently.

Assisted in resolving billing inquiries.

Executed effective strategies for conflict resolution.

Secured credit card data through tokenization.

Supported clients in order placement.

Managed high volume of telephone inquiries each day.

Education

Medical Office Administration - Health Care Administration

Stratford Career Institute
10.2020

Skills

  • Customer support
  • Customer relations
  • Call center experience
  • Documentation skills
  • Professional phone etiquette
  • Complaint and problem resolution
  • Ability to work well under pressure
  • Skilled in medical billing
  • Successfully completed medical terminology course and experience using Acurro EMR

Timeline

Member Support

CAA
09.2023 - 03.2025

Sales Agent/ Customer Service Representative

Rogers Communications
07.2022 - 04.2023

Sales Associate

Beauty Collection Inc
05.2016 - 01.2025

Medical Office Administration - Health Care Administration

Stratford Career Institute
Taiyanna Christodoulou