Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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TAIYABALI LALAWALA

Montréal,QC

Summary

Versatile and accomplished professional, proficient in E-Commerce and Online Business Management, with a successful track record extending across customer service, sales, and loan management. This proficiency stems from effective communication, a strategic approach to client relations, and a talent for adapting to diverse sales environments.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Financial Representative

Alorica
Montreal, Quebec
03.2024 - 06.2024
  • Prepared annual reviews for existing clients regarding their current portfolio performance compared against established benchmarks.
  • Performed research on new financial products available in the market.

Freelance Photographer

self employed
Mumbai, Maharashtra
01.2018 - 12.2023

Photography and videography

  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Cropped, manipulated and performed color balance for final images.
  • Collaborated successfully with various personalities and work styles.
  • Set up camera control equipment, stands and tripods for shoots.
  • Completed complex photo shoots at indoor and outdoor venues.

Team Member

Kettlemans Bagel
Montreal, QC
01.2023 - 04.2023
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Answered guest questions, delivering most accurate and updated information available.

Kitchen Crew Member

Mcdonald,s
Montreal, QC
07.2022 - 12.2022
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked pantry with nonperishable food items to prevent stock from running low.

Customer Service Representative

Sitel
Mumbai India, Maharashtra
02.2022 - 04.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Sales Representative

Andromeda
Mumbai India, Maharashtra
01.2016 - 08.2016


  • To provide the best possible customer service, I placed purchases and responded to client questions via the phone, email, and in person.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Education

Bachelor of Arts - Bachlor's in Mass Media

Burhani College of Commerce And Arts
04.2019

Webdesign And Develepment - Animation Editing

Arena Animation
01.2016

Post Graduation in E-commerece And Online Business Management - E-commerce

Trebas Institute

Skills

  • Customer Service
  • Image Editing
  • Time Management
  • Critical Thinking
  • Verbal and Written Communication
  • Creative Thinking
  • Microsoft Office Suite
  • Flexible schedule
  • Organizational skills
  • Workplace Safety
  • Problem-Solving
  • Shot Composition
  • Retouching and Color Correction
  • Exposure Techniques

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Financial Representative

Alorica
03.2024 - 06.2024

Team Member

Kettlemans Bagel
01.2023 - 04.2023

Kitchen Crew Member

Mcdonald,s
07.2022 - 12.2022

Customer Service Representative

Sitel
02.2022 - 04.2022

Freelance Photographer

self employed
01.2018 - 12.2023

Sales Representative

Andromeda
01.2016 - 08.2016

Bachelor of Arts - Bachlor's in Mass Media

Burhani College of Commerce And Arts

Webdesign And Develepment - Animation Editing

Arena Animation

Post Graduation in E-commerece And Online Business Management - E-commerce

Trebas Institute
TAIYABALI LALAWALA