Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
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TAIYABALI LALAWALA

Montreal,QC

Summary

Versatile and results-driven E-Commerce and Online Business Management professional with a keen eye for detail and a creative edge in photography. Proven ability to excel in various sectors, including customer service, loan sales, and digital business operations. Adept at leveraging a unique skill set that combines strategic business acumen with creative flair. Known for effective communication, adaptability, and a commitment to delivering exceptional results across diverse roles. Seeking opportunities to contribute to and thrive in dynamic work environments, applying a holistic approach to enhance organizational success.

Overview

7
7
years of professional experience

Work History

Team Member

Kettlemans Bagel
01.2023 - 04.2023
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Answered guest questions, delivering most accurate and updated information available.

Kitchen Crew Member

Mcdonald,s
07.2022 - 12.2022
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Cleaned utensils, dishes and glasses for customer use.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Acquired new skills to support team and further accommodate customer needs.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare meals.
  • Restocked pantry with nonperishable food items to prevent stock from running low.

Freelance Photographer

self employed
01.2018 - 09.2022
  • Photography and videography
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Cropped, manipulated and performed color balance for final images.
  • Collaborated successfully with various personalities and work styles.
  • Photographed special events, parties and portraits.
  • Explained price and package details to customers.
  • Improvised photographic methods and techniques.
  • Set up camera control equipment, stands and tripods for shoots.
  • Tracked studio inventories and ordered new supplies when needed.
  • Maintained various studio equipment.

Customer Service Representative

Sitel
02.2022 - 04.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Sales Representative

Andromeda
05.2016 - 08.2016
  • I worked in outbound sales for the corporate loan company Andromeda.
  • To provide the best possible customer service, I placed purchases and responded to client questions via the phone, email, and in person.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Education

Post Graduation in E-commerece And Online Business Management - E-commerce

Trebas Institute
Montreal, QC

Bachelor of Arts - Bachlor's in Mass Media

Burhani College of Commerce And Arts
Mumbai India
04.2019

Webdesign And Develepment - Animation Editing

Arena Animation
Mumbai Maharashtra
01.2016

Skills

  • Customer Service
  • Image Editing
  • Time Management
  • Critical Thinking
  • Verbal and Written Communication
  • Creative Thinking
  • Sales and Marketing
  • Service Oriented
  • Commercial Photography
  • Computer skills
  • Flexible schedule
  • Organizational skills

Languages

English
Professional
Gujarati
Professional
Hindi
Professional

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Team Member

Kettlemans Bagel
01.2023 - 04.2023

Kitchen Crew Member

Mcdonald,s
07.2022 - 12.2022

Customer Service Representative

Sitel
02.2022 - 04.2022

Freelance Photographer

self employed
01.2018 - 09.2022

Sales Representative

Andromeda
05.2016 - 08.2016

Post Graduation in E-commerece And Online Business Management - E-commerce

Trebas Institute

Bachelor of Arts - Bachlor's in Mass Media

Burhani College of Commerce And Arts

Webdesign And Develepment - Animation Editing

Arena Animation

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