Taiwo Oyetti
Summary
Dynamic and results-driven professional with extensive experience in performance analysis, administrative assistant roles, and customer relationship management. Proven track record of delivering exceptional support and exceeding expectations in fast-paced environments. Skilled in analyzing data, identifying trends, and implementing strategies to optimize productivity and efficiency. Adept at building strong relationships with clients and colleagues, fostering a positive and collaborative work environment. Seeking to leverage expertise and drive for excellence to contribute to a dynamic organization's success.
Overview
13
13
years of professional experience
Work History
Performance Management Analyst
First City Monument Bank
06.2017 - 03.2024
- Managed the performance of branch managers and account teams by delivering actionable insights, resulting in a 20% increase in sales.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Developed dynamic KPIs and scorecards to track and enhance team performance, aligning with organizational strategic goals
- Collaborated with cross-functional teams to analyze data and uncover opportunities for growth, leveraging strategic partnerships
- Streamlined decision-making processes through impactful reporting and visualization tools, enhancing executive-level strategies
- Collaborated with business partners to conduct performance reviews, recognize high-performing sales teams, and foster a culture of motivation and excellence across regions
- Conducted comprehensive KPI performance analyses, identifying root causes of underperformance and delivering actionable insights that improved operational efficiency by 10%
- Https://www.fcmb.com/
Administrative Assistant
First City Monument Bank
07.2013 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reconciled and submitted detailed expense reports, reducing processing time by 15%
- Prepared, proofread, and distributed executive reports, proposals, and internal communications with exceptional attention to detail
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Service Representative
United Bank for Africa
10.2010 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified upselling opportunities for key products, achieving a 10% increase in product adoption
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Executed administrative tasks, including report generation, correspondence, and maintaining organized filing systems, ensuring seamless operations and compliance
- Handled high volumes of customer interactions, managing multiple inquiries simultaneously while maintaining professionalism and efficiency
- Collaborated with cross-functional teams to deliver a seamless and unified customer experience
- Maintained up-to-date knowledge of product offerings, services, and company policies, ensuring accurate information dissemination to customers
- Partnered with stakeholders to ensure adherence to compliance standards, mitigating risks and improving service quality
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Post-Graduate Certificate - Human Resources Management
Centennial College
Toronto, ON12-2024
Bachelor of Science - International Law & Diplomacy
Babcock University
Ogun, Nigeria07-2010
Skills
- Account Management
- Customer Retention
- Technology Solutions
- Cross-Selling Strategies
- KPI Development
- Data Analytics
- Vendor Collaboration
- Partner Collaboration
- Client Relationship Building
- Strategic Problem Solving
- Decision-Making
- Strong Communication
- Interpersonal Skills
- Reporting
- Performance Dashboards
- Time Management
- Prioritization
- Business analysis
- Client relationship management
- Interpersonal skills
Languages
English
Full Professional
Timeline
Performance Management Analyst
First City Monument Bank
06.2017 - 03.2024
Administrative Assistant
First City Monument Bank
07.2013 - 06.2017
Customer Service Representative
United Bank for Africa
10.2010 - 05.2017
Post-Graduate Certificate - Human Resources Management
Centennial College
Bachelor of Science - International Law & Diplomacy
Babcock University
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