Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taiwo Orebe

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ShopRite
02.2016 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Higher National Diploma - Accounting

Osun State College Of Technology
Esa Oke Osun State
01.2016

National Diploma - Accounting

Osun State College Of Technology
Esa Oke Osun State
11.2012

Skills

  • Data Entry
  • Appointment Scheduling
  • Information Security
  • Scheduling
  • Account Updating
  • Consultative Sales
  • Technical Support
  • Problem-Solving Abilities
  • Store Maintenance
  • Active Listening
  • Warehousing Functions
  • Account Management
  • Microsoft Outlook

Languages

English
Full Professional

Timeline

Customer Service Representative

ShopRite
02.2016 - 12.2019

Higher National Diploma - Accounting

Osun State College Of Technology

National Diploma - Accounting

Osun State College Of Technology
Taiwo Orebe