- Train Travel
- Reading
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
- High-Intensity Interval Training
- Volunteering at local animal shelters and rescue organizations
- I participate in a variety of outdoor recreational activities
- I like working with my hands and fixing things
TAIWO FOLORUNSHO
Calgary,AB
Summary
Motivated, accountable, and team-oriented customer service specialist with a proven track record of delivering exceptional service tailored to individual customer needs. Proficient in interpersonal communication skills, enabling effective interaction with diverse individuals at all levels of an organization. Possessing 4 years of experience in office management, equipped with a comprehensive skill set to successfully execute a wide range of administrative duties. Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering a productive team environment, and consistently meeting targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales representative
Orizen Energy
01.2023 - Current
- Going door to door knocking and communicating
- Verbal communication: Clearly articulate the value proposition, product features, and benefits
- Listening skills: Understand customers' needs, concerns, and objections
- Non-verbal communication: Use positive body language, facial expressions, and tone of voice
- Sales and Persuasion Skills
- Product knowledge: Familiarity with the product or service, including its features, benefits, and applications
- Sales pitch: Develop a concise, engaging, and persuasive pitch that highlights the product's value
- Handling objections: Anticipate and address common objections, concerns, and questions
- Closing sales: Confidently ask for the sale, negotiate prices or terms, and finalize the transaction
- Interpersonal and Relationship-Building Skills
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established new accounts through cold calling and personal visits to potential customers.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Customer service representative
Rogers Bank
04.2022 - 08.2023
- Handled a high volume of inbound calls on a day-to-day basis while providing exceptional customer service and support to clients
- Assessed and determined customer eligibility for product (credit card, credit line and loans)
- Issued client cards, process payment, recorded important customer data and update recorded customer information while maintaining confidentiality of customer sensitive information
- Precisely addressed customer inquiries in a professional manner
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Supply Chain Planner
Iconic Global Services Corporation
12.2022 - 04.2023
- Supply Chain Planning: Develop and implement supply chain strategies to meet business objectives
- Inventory Management: Oversee inventory levels, storage, and distribution to ensure efficient stock management
- Transportation Management: Coordinate and optimize transportation operations, including routing, scheduling, and carrier selection
- Warehouse Management: Supervise warehouse operations, including receiving, storing, and shipping products
- Procurement: Manage procurement processes, including sourcing, purchasing, and contract management
- Vendor Management: Develop and maintain relationships with suppliers and vendors to ensure quality, reliability, and cost-effectiveness
- Actively participated in industry conferences and workshops, staying current on best practices and emerging trends within the field.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
Office manager
Elegance24seven
06.2018 - 04.2022
- Provided exceptional customer service to customers
- Assisted clients with their requests while advising and recommending best products and services to them
- Experience performing various administrative, clerical and reception type duties
- Proficiency with Microsoft Office programs and PowerPoint creations
- Managed office inventory
- Managed and tracked customer orders and delivery
- Coordinated orders between our office, suppliers, and manufacturers
- Data entry
- Managed appointment calendars for all clients
- Scheduled and coordinated meetings with senior management and other staff
Team lead / Customer service Representative
Skip the Dishes
05.2017 - 06.2018
- Precisely addressed customer concerns, and requests about products and services in a professional manner
- Provided support to end users on a variety of issues
- Documented client account accessed with the information provided including the outcome of the call
- Processed payment refunds and recorded customer data
- De-escalated calls via active listening to identify needs and provide timely solutions
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Education
Standard First Aid with Basic Life Support (BLS) and CPR level HCP -
02.2025
Logistics and Supply Chain Management -
Canadian college Of Business Science And Technology
Mississauga, ON09.2023
Welding certificate - Welding techniques
Confederation college
Thunder Bay, ON04.2020
High school diploma - art and science
Kildonan east collegiate
Winnipeg, MB06.2018
Skills
- Customer Support Expertise
- Accurate Data Entry
- Collaborative Teamwork
- Effective Time Management
- Effective Written Communication
- Problem Solving
- Detail-Oriented Approach
- Inventory Optimization
- Proficiency with Microsoft Office programs
- Efficient interpersonal skills
- MS Office
- Google Drive
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Ability to multitask
- Adaptability
- Team player
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales strategy development
- Complex Problem-solving
- Customer retention
- Client service
- Objection handling
- Relationship selling
- Strategic planning
- Customer success management
- Account management
- Business development
- Lead prospecting
- Staff training
- Contract negotiations
- Territory growth
- CRM proficiency
- Prospecting clients
- Lead generation
- Team leadership
- Attention to detail
- Solutions planning
- Exceeds sales goals
- Personnel training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Alberta Driver's License
Interests
Timeline
Sales representative
Orizen Energy
01.2023 - Current
Supply Chain Planner
Iconic Global Services Corporation
12.2022 - 04.2023
Customer service representative
Rogers Bank
04.2022 - 08.2023
Office manager
Elegance24seven
06.2018 - 04.2022
Team lead / Customer service Representative
Skip the Dishes
05.2017 - 06.2018
Logistics and Supply Chain Management -
Canadian college Of Business Science And Technology
Welding certificate - Welding techniques
Confederation college
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Alberta Driver's License
Standard First Aid with Basic Life Support (BLS) and CPR level HCP -
High school diploma - art and science
Kildonan east collegiate
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