Taisha Washington
Los Angeles,CA
Summary
Dedicated and experienced financial services professional with over 10 years of experience in banking and customer service. Currently pursuing a nursing degree, seeking to leverage my skills in customer relations, conflict resolution, and resourceful decision-making to contribute effectively to a dynamic team in a challenging role within the banking or healthcare industry.
Overview
10
10
years of professional experience
Work History
Intern
King Drew Magnet High School
- Managed patient registration, check-in/out
- Scheduled appointments and answered phones.
Sr. Customer Service Representative
Pacific Premier Bank
2022.05
- Conducted various transaction types (withdrawals, deposits, loan payments, wire transfers) while maintaining customer confidentiality
- Assisted clients over the phone and set appointments for Bankers.
Sr. Financial Service Representative
Pacific Premier Bank
- Current
- Assist clients with opening personal and business accounts
- Educate clients on the features and benefits of bank products and services
- Comply with CIP standards and review all new account documentation for accuracy
- Maintain a cash drawer when needed
- Process outgoing and incoming wire transfers
- Assist with client service requests and process account maintenance within assigned authority.
Caregiver for Shane McCaskill
IHSS
2022.01 - 2023.07
- Assisted client with doctor appointments, grocery shopping, medication reminders, and companionship.
Teller
Broadway Federal Bank
2018.05 - 2022.01
- Provided stellar customer service to ensure a positive experience
- Conducted various transaction types (withdrawals, deposits, loan payments, wire transfers)
- Assisted clients over the phone and set appointments for Bankers
- Performed debit card maintenance
- Cross-sold and offered products that benefit the client
- Balanced daily cash box and ATM.
Bank Teller
Wells Fargo
2015.01 - 2018.05
- Provided stellar customer service to ensure a positive experience
- Conducted various transaction types (withdrawals, deposits, loan payments, wire transfers)
- Cross-sold and offered products that benefit the client
- Balanced daily cash box and ATM.
Education
Current Nursing Student -
California Career Institute
High School Diploma -
King Drew Magnet High School
01.2012
Skills
- Microsoft Word/Excel
- Strong, dynamic leadership
- Conflict resolution and customer escalation
- Resourceful decision making
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Computer Skills
References
Available upon request.
Timeline
Sr. Customer Service Representative
Pacific Premier Bank
2022.05
Caregiver for Shane McCaskill
IHSS
2022.01 - 2023.07
Teller
Broadway Federal Bank
2018.05 - 2022.01
Bank Teller
Wells Fargo
2015.01 - 2018.05
Intern
King Drew Magnet High School
Sr. Financial Service Representative
Pacific Premier Bank
- Current
Current Nursing Student -
California Career Institute
High School Diploma -
King Drew Magnet High School
Similar Profiles
SANDRA DUSSANSANDRA DUSSAN
Psychiatric Social Worker at Los Angeles Unified School District, LAUSDPsychiatric Social Worker at Los Angeles Unified School District, LAUSD
JUANITA MICHELLE RAINEY WOODSJUANITA MICHELLE RAINEY WOODS
Regional Director at Los Angeles Unified School District, LAUSDRegional Director at Los Angeles Unified School District, LAUSD
Lesli HallLesli Hall
Instructional Specialist at Martin Luther King, Jr. Academic Magnet High SchoolInstructional Specialist at Martin Luther King, Jr. Academic Magnet High School