TAINIA CRYSTAL FOSKIN
Calgary
Summary
A compassionate and caring practical nursing student seeking a position as a Health Care Aide, eager to deliver outstanding support to clients in need. Seeking opportunities to further develop skills and gain experience in dynamic health care environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warranty Administrator/ Customer Service Representative
Visions Electronics
09.2022 - 08.2025
- Processed warranty claims efficiently, ensuring compliance with company policies and timelines.
- Coordinated communication between customers and service departments to resolve warranty inquiries promptly.
- Reviewed and analyzed warranty documentation to determine eligibility for replacement or repair
- Trained new staff on warranty procedures and system usage, fostering a knowledgeable team environment.
- Generated, posted and attached information to claim files.
Customer Help Representative (Call Centre)
TELUS Communication Inc.
02.2019 - 08.2022
- Provided technical support for clients with TV, internet and home phone issues
- Analyzed data and utilized problem solving skills to resolve customer concerns
- Learnt and adapted to new processes and systems
- Helped to ensure customer loyalty by conducting follow up phone calls to clients who had issues or concerns
- Proactively anticipate clients’ future needs; recommend and educate clients about additional products and services
Customer Service Representative (Call Centre)
Beck Taxi
09.2017 - 01.2019
- Responded to customer inquiries via telephone
- Took appropriate action to efficiently resolve issues
- Entered new orders and customer information into the data base
Customer Service Consultant (Call Centre)
Rogers Communications
02.2017 - 08.2017
- Responded to customer inquiries via telephone
- Actively listened to customers and offer solutions which cater to their needs
- Drove the sale of products to meet targets
- Completed numerous transactions in an accurate manner with attention to detail
Customer Service Representative
Trail Appliances Ltd
09.2014 - 03.2016
- Respond to customer inquiries, quickly determining their needs/ issues in order to deliver an ideal solution via telephone, e-mail and face to face
- Communicated and coordinated with other internal departments regarding customer requests and unresolved issues
- Created invoices and took payments; Assist customers with processing applications for financing their purchases
- Maintaining paper based files and administrative systems
- Received an “Above and Beyond” certificate for assisting with the training of new customer service representatives
Customer Service Representative
Direct Buy
04.2014 - 09.2014
- Responded to customer inquiries via telephone, email or face to face providing quality service to customers enquiring about the status of their order and availability of products
- Strived for prompt resolution of complaints
- Data Entry; Collection of payment or past due funds
Health Care Aide (Practicum)
Mayfair Care Centre
01.2014 - 02.2014
- Assisted residents with daily activities, including bathing, dressing, and toileting
- Assisted patients with mobility, positioning, transfers and lifts
- Maintained cleanliness and tidiness of residents’ living spaces
- Provided companionship and emotional support to residents, fostering a positive and caring environment
- Assisted with feeding based on resident’s dietary needs
Food Counter Attendant
Tim Hortons
03.2013 - 02.2014
- Served simple food and drinks from behind the counter
- Took orders promptly and cheerfully while ensuring its quick delivery
- Collected payment from customers
Education
Health Care Aide Certificate -
ABM College
Calgary, Alberta01.2014
Skills
- Empathetic and patient approach towards clients
- Excellent team player with a willingness to learn
- Ability to assist with activities of daily living (ADLS) including bathing, dressing, grooming and toileting
- Ability to help patients with transfer using mobility aids
- Proven highly competent interpersonal skills with the ability to work in diverse settings and communicate effectively with others
- Ability to prepare nutritious meals according to care plans
- Ability to assess situations and think critically to resolve issues
- Excellent time management skills
Certification
- First Aid/ CPR- Level C
- CPI Nonviolent Crisis Intervention Training Certificate
- Registered with the Alberta Health Care Aide Directory
Timeline
Warranty Administrator/ Customer Service Representative
Visions Electronics
09.2022 - 08.2025
Customer Help Representative (Call Centre)
TELUS Communication Inc.
02.2019 - 08.2022
Customer Service Representative (Call Centre)
Beck Taxi
09.2017 - 01.2019
Customer Service Consultant (Call Centre)
Rogers Communications
02.2017 - 08.2017
Customer Service Representative
Trail Appliances Ltd
09.2014 - 03.2016
Customer Service Representative
Direct Buy
04.2014 - 09.2014
Health Care Aide (Practicum)
Mayfair Care Centre
01.2014 - 02.2014
Food Counter Attendant
Tim Hortons
03.2013 - 02.2014
Health Care Aide Certificate -
ABM College