Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAINIA CRYSTAL FOSKIN

Calgary

Summary

A compassionate and caring practical nursing student seeking a position as a Health Care Aide, eager to deliver outstanding support to clients in need. Seeking opportunities to further develop skills and gain experience in dynamic health care environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warranty Administrator/ Customer Service Representative

Visions Electronics
09.2022 - 08.2025


  • Processed warranty claims efficiently, ensuring compliance with company policies and timelines.
  • Coordinated communication between customers and service departments to resolve warranty inquiries promptly.
  • Reviewed and analyzed warranty documentation to determine eligibility for replacement or repair
  • Trained new staff on warranty procedures and system usage, fostering a knowledgeable team environment.
  • Generated, posted and attached information to claim files.

Customer Help Representative (Call Centre)

TELUS Communication Inc.
02.2019 - 08.2022
  • Provided technical support for clients with TV, internet and home phone issues
  • Analyzed data and utilized problem solving skills to resolve customer concerns
  • Learnt and adapted to new processes and systems
  • Helped to ensure customer loyalty by conducting follow up phone calls to clients who had issues or concerns
  • Proactively anticipate clients’ future needs; recommend and educate clients about additional products and services

Customer Service Representative (Call Centre)

Beck Taxi
09.2017 - 01.2019
  • Responded to customer inquiries via telephone
  • Took appropriate action to efficiently resolve issues
  • Entered new orders and customer information into the data base

Customer Service Consultant (Call Centre)

Rogers Communications
02.2017 - 08.2017
  • Responded to customer inquiries via telephone
  • Actively listened to customers and offer solutions which cater to their needs
  • Drove the sale of products to meet targets
  • Completed numerous transactions in an accurate manner with attention to detail

Customer Service Representative

Trail Appliances Ltd
09.2014 - 03.2016
  • Respond to customer inquiries, quickly determining their needs/ issues in order to deliver an ideal solution via telephone, e-mail and face to face
  • Communicated and coordinated with other internal departments regarding customer requests and unresolved issues
  • Created invoices and took payments; Assist customers with processing applications for financing their purchases
  • Maintaining paper based files and administrative systems
  • Received an “Above and Beyond” certificate for assisting with the training of new customer service representatives

Customer Service Representative

Direct Buy
04.2014 - 09.2014
  • Responded to customer inquiries via telephone, email or face to face providing quality service to customers enquiring about the status of their order and availability of products
  • Strived for prompt resolution of complaints
  • Data Entry; Collection of payment or past due funds

Health Care Aide (Practicum)

Mayfair Care Centre
01.2014 - 02.2014
  • Assisted residents with daily activities, including bathing, dressing, and toileting
  • Assisted patients with mobility, positioning, transfers and lifts
  • Maintained cleanliness and tidiness of residents’ living spaces
  • Provided companionship and emotional support to residents, fostering a positive and caring environment
  • Assisted with feeding based on resident’s dietary needs

Food Counter Attendant

Tim Hortons
03.2013 - 02.2014
  • Served simple food and drinks from behind the counter
  • Took orders promptly and cheerfully while ensuring its quick delivery
  • Collected payment from customers

Education

Health Care Aide Certificate -

ABM College
Calgary, Alberta
01.2014

Skills

  • Empathetic and patient approach towards clients
  • Excellent team player with a willingness to learn
  • Ability to assist with activities of daily living (ADLS) including bathing, dressing, grooming and toileting
  • Ability to help patients with transfer using mobility aids
  • Proven highly competent interpersonal skills with the ability to work in diverse settings and communicate effectively with others
  • Ability to prepare nutritious meals according to care plans
  • Ability to assess situations and think critically to resolve issues
  • Excellent time management skills

Certification

  • First Aid/ CPR- Level C
  • CPI Nonviolent Crisis Intervention Training Certificate
  • Registered with the Alberta Health Care Aide Directory

Timeline

Warranty Administrator/ Customer Service Representative

Visions Electronics
09.2022 - 08.2025

Customer Help Representative (Call Centre)

TELUS Communication Inc.
02.2019 - 08.2022

Customer Service Representative (Call Centre)

Beck Taxi
09.2017 - 01.2019

Customer Service Consultant (Call Centre)

Rogers Communications
02.2017 - 08.2017

Customer Service Representative

Trail Appliances Ltd
09.2014 - 03.2016

Customer Service Representative

Direct Buy
04.2014 - 09.2014

Health Care Aide (Practicum)

Mayfair Care Centre
01.2014 - 02.2014

Food Counter Attendant

Tim Hortons
03.2013 - 02.2014

Health Care Aide Certificate -

ABM College
TAINIA CRYSTAL FOSKIN