Summary
Overview
Work History
Education
Skills
Languages
https://www.linkedin.com/in/tainarasb/
Timeline
Generic

Tainara A. S. B. Matura De Lima

Concord,ON

Summary

I'm extremely focused on doing things in the best possible way so that customers are satisfied. I also believe that a happy team produces better results, so I value having a good relationship with all my colleagues. I'm proactive and very responsible with my activities and schedule.

Overview

4
4
years of professional experience

Work History

Inbound Sales Supervisor

IClinic Software
05.2022 - 08.2023
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Monitored daily sales performance and provided feedback to each team member.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Senior Account Executive

IClinic Software
10.2021 - 05.2022
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Established relationships with clients, interacting with representatives and collaborating to achieve mutually beneficial results.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.

Senior Sales Development Representative

IClinic Software
09.2019 - 10.2021
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Trained and mentored sales personnel to apply best practices and techniques.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.

Education

Post-Degree Diploma - Interactive Media Design

Seneca College
Toronto, ON
11.2025

Technology Course - Marketing

Anhembi Morumbi University
São Paulo, Brazil
12.2021

Skills

  • Effective communication
  • Sales strategies
  • Goal orientation
  • Multitasking
  • Emotional intelligence
  • Task prioritization

Languages

Portuguese
Native or Bilingual
English
Professional Working

https://www.linkedin.com/in/tainarasb/

On my Linkedin page, you can see more information about the positions and companies I've worked for, as well as recommendations from former bosses and colleagues.

Timeline

Inbound Sales Supervisor

IClinic Software
05.2022 - 08.2023

Senior Account Executive

IClinic Software
10.2021 - 05.2022

Senior Sales Development Representative

IClinic Software
09.2019 - 10.2021

Post-Degree Diploma - Interactive Media Design

Seneca College

Technology Course - Marketing

Anhembi Morumbi University
Tainara A. S. B. Matura De Lima