Tainara A. S. B. Matura De Lima
Concord,ON
Summary
I'm extremely focused on doing things in the best possible way so that customers are satisfied. I also believe that a happy team produces better results, so I value having a good relationship with all my colleagues. I'm proactive and very responsible with my activities and schedule.
Overview
4
4
years of professional experience
Work History
Inbound Sales Supervisor
IClinic Software
05.2022 - 08.2023
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Monitored daily sales performance and provided feedback to each team member.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Senior Account Executive
IClinic Software
10.2021 - 05.2022
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Established relationships with clients, interacting with representatives and collaborating to achieve mutually beneficial results.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
Senior Sales Development Representative
IClinic Software
09.2019 - 10.2021
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Trained and mentored sales personnel to apply best practices and techniques.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Education
Post-Degree Diploma - Interactive Media Design
Seneca College
Toronto, ON11.2025
Technology Course - Marketing
Anhembi Morumbi University
São Paulo, Brazil12.2021
Skills
- Effective communication
- Sales strategies
- Goal orientation
- Multitasking
- Emotional intelligence
- Task prioritization
Languages
Portuguese
Native or Bilingual
English
Professional Working
https://www.linkedin.com/in/tainarasb/
On my Linkedin page, you can see more information about the positions and companies I've worked for, as well as recommendations from former bosses and colleagues.
Timeline
Inbound Sales Supervisor
IClinic Software
05.2022 - 08.2023
Senior Account Executive
IClinic Software
10.2021 - 05.2022
Senior Sales Development Representative
IClinic Software
09.2019 - 10.2021
Post-Degree Diploma - Interactive Media Design
Seneca College
Technology Course - Marketing
Anhembi Morumbi University
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