Taimoor Hassan
North York,Ontario
Summary
To secure a challenging position in a reputable organization to expand my knowledge and skills, while making a significant contribution to the success of the company.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Teacher of TEFL
ELS Institute International
09.2012 - 03.2020
- Educated students in basics of English grammar and conversational speaking.
- Administered and graded tests and assignments to evaluate student progress.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
- Documented student attendance and progress against goals.
- Developed activities and integrated technology to diversify instruction.
- Improved instruction methods by using various assessment tools and strategies.
- Administered language proficiency tests and awarded highest-scoring students.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Conducted skills assessments to uncover performance gaps.
- Assigned lessons and corrected homework.
Customer Service Representative
Future Shop
03.2006 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Accounting
Royal College
03.2006
Skills
- Product Knowledge
- Data Collection
- Paperwork Processing
- Consultative Sales
- Information Security
- Complaint Resolution
- Data Entry
- Account Updating
Languages
English
Native or Bilingual
Urdu
Full Professional
Arabic
Professional Working
Timeline
Teacher of TEFL
ELS Institute International
09.2012 - 03.2020
Customer Service Representative
Future Shop
03.2006 - 02.2012
Associate of Arts - Accounting
Royal College
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