Taimoor Ahmad
Toronto,ON
Summary
Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 4 years of experience to new role dedicated to achieving exceptional results on tight timetables.
Tools I’ve worked with: Figma, Webflow, Cisco, Citrix, InVision, Adobe Creative Suite, Microsoft Office Suite, Notion, Jira, Confluence
Overview
6
6
years of professional experience
Work History
Problem Coordinator
Canada Revenue Agency
12.2021 - Current
- Completed preliminary investigations on tax application for deployment weekend that resulted in a swift update and zero service calls from clients
- Drove problem case investigations and crafted experience maps that summarized the problem management process
- Collaborated with over 10 different developers and product teams to create incident prevention strategies.
Senior IT Analyst – Case Manager
Canada Revenue Agency
02.2021 - 12.2021
- Researched and acted on 3-5 front line trends per week to improve the user experience.
- Performed over 10 audits daily of objectives and case progression for case management team.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
IT Infrastructure Support Analyst
Canada Revenue Agency
08.2019 - 02.2021
- Installed, configured and tested software applications and database technologies, checking that each solution worked effectively.
- Utilized range of different troubleshooting techniques to alleviate issues with servers and software.
- Assisted hundreds of clients using digital IT support apps and interpersonal skills to build empathy and trust in the user- centered experience.
Business Analyst
Canadian Imperial Bank of Commerce, CIBC
01.2017 - 02.2018
- Managed 3+ projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Earned a quarterly achiever award for FY18 for completion of tax reporting project as a Project Management Consultant.
Education
Diploma - UX Design
BrainStation
05.2022
BCom - IT
Toronto Metropolitan University
01.2016
Skills
- Project Management
- Research and Development
- Product and Service Specification
- Budget Forecasting
- Cross-departmental Alignment
- Complex Problem Solving
- Root Cause Analysis
- Relationship Building
- Performance Evaluations
- Adobe Creative Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Problem Coordinator
Canada Revenue Agency
12.2021 - Current
Senior IT Analyst – Case Manager
Canada Revenue Agency
02.2021 - 12.2021
IT Infrastructure Support Analyst
Canada Revenue Agency
08.2019 - 02.2021
Business Analyst
Canadian Imperial Bank of Commerce, CIBC
01.2017 - 02.2018
Diploma - UX Design
BrainStation
BCom - IT
Toronto Metropolitan University
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