Taily Barron Ortiz
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experience delivering customer service and administrative support. Highly efficient in planning, problem-solving, and communicating with team members and team leaders. Ready to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
General Manager
Lockdown Ottawa Entertainment Inc
12.2018 - 06.2019
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Balanced daily transaction and revenue spreadsheets.
- Assisted with marketing and outreach.
- Collaborated with the construction and decoration of new and existing escape rooms.
- Resolved customer complaints and in-game technical issues.
Administrative Assistant
UTG Digital Media
05.2018 - 11.2018
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Performed day to day financial transactions, including verifying, and recording accounts receivables data.
- Generated financial statements and reports detailing the financial status of client accounts.
- Resolved account discrepancies and billing issues.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted Service Agreements/Contracts for new clients.
- Coordinated logistics for delivery and installation of new products.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
Staff Supervisor
Lockdown Ottawa Entertainment Inc
09.2016 - 05.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting staff training.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw staff performance to ensure there is a clear understanding of the company’s goal and how to achieve it.
- Resolved staff conflicts and promote good communication amongst the employees.
- Booked and organize corporate team building events.
- Kept upper management up to date on work issues, stock, and status of each escape room.
- Brought customers into the experience while in character.
- Managed opening and closing duties.
Education
Diploma - Film Production
Vancouver Film School
Vancouver, BC06.2023
Bachelor of Arts - Visual Arts & East Asian Studies
University of Toronto
Toronto, ON06.2016
Skills
- Staff Management
- Typing Proficiency
- Time Management
- Customer and Client Relations
- Administrative Support
- Recordkeeping
- Microsoft Office and Google Workspace
- Acrobat Pro, Photoshop, Illustrator, and InDesign
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Lockdown Ottawa Entertainment Inc
12.2018 - 06.2019
Administrative Assistant
UTG Digital Media
05.2018 - 11.2018
Staff Supervisor
Lockdown Ottawa Entertainment Inc
09.2016 - 05.2018
Diploma - Film Production
Vancouver Film School
Bachelor of Arts - Visual Arts & East Asian Studies
University of Toronto
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