Taibi Boussouni

• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
• Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
• Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
• Supervise stock associates on executing their tasks and make sure that visual changes or updates are being made.
• Receive and process returns, transfers or shipments.

My tasks at work were as follows:

• Greet customers, help them with their purchase and actively listen to them
• Oversee the daily functions of the store, which involve customer service, inventory control, and employee scheduling.
• drafting work schedules for employees and allocating responsibilities, as well as addressing customer complaints.
• Observe sales operations to guarantee that customers obtain quality products, and satisfactory service.
• handle inquiries, process orders, resolve issues, provide proactive outreach

My main tasks were:

• greet and help customers with their inquiries
• manage inventory
• organizing shift schedules with the Store manager
• report the overall performance of the store

I worked for Bloobloom as an optical assistant and subsequently as a store manager since October 2022.
My main duties on this job were:

• Facilitating customer service and meeting sales and financial goals.
• Organizing shift schedules and report overall performance of the different stores in London
• greet customers, give them styling tips, support them in selecting their optical frames and lenses, process their orders, and book their eye tests in-store.
• manage and escalate eventual issues on the POS to the technical team or other members of the product team.
• Generate revenues and process payments.
• Provide the customers I interact with top-notch customer service.
• Take measurements and assist patients in taking their orders, ensuring that the fit, comfort and accuracy of the frames are carefully examined.

I have worked for 360 Talent as a sales assistant for several luxury department store chains in the UK such as
Selfridges and Harrods.
So far I have worked for brands such as Dior, Kurt Keiger, Armani Exchange, and Pinko.
My main responsibilities were to:

• greet and answer customers' questions.
• serve customers when they enter the shop, and guide them towards the goods or services available in-store
• organize the stockroom and deal with the different inventory management software.
• provide excellent customer service.

I worked as an Assistant store manager and content creator for one year at Piazza Italia.
My main responsibilities were:

• assist the retail store manager in developing and putting into action customer-attraction initiatives.
• follow the development of the weekly, monthly, and annual set goals.
• ensure that staff adhere to shop goals and timelines
• create online content that would have helped the store to thrive online.
• Identify fashion trends and make product positioning adjustments.