Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Tai To

Vancouver,BC

Summary

Skilled in providing outstanding customer service and optimizing team dynamics, significantly contributing to customer loyalty and operational effectiveness in diverse contexts.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Kim Son Vietnamese Food
Vancouver, BC
07.2025 - Current
  • Greeted customers warmly and accurately took orders in person and via phone.
  • Processed payments using cash, credit, or debit cards and efficiently managed receipts.
  • Packed food items and prepared beverages to ensure timely service during peak hours.
  • Maintained cleanliness and organization at the front counter and dining area.
  • Answered customer inquiries and handled special requests with professionalism.
  • Collaborated with kitchen staff and servers for seamless operations.
  • Delivered friendly, fast service to encourage repeat visits.

Customer Service Representative

Knight Archer
Regina, SK
01.2025 - 05.2025
  • Processed vehicle registrations, driver’s licenses, and insurance renewals utilizing SGI systems.
  • Handled payments through cash, debit, credit, and cheque while ensuring confidentiality.
  • Provided accurate information regarding personal insurance policies and services to clients.
  • Collaborated with team members to enhance daily operations and customer satisfaction.
  • Maintained organized records and adhered to SGI training modules and company procedures.
  • Demonstrated strong communication, time management, and multitasking skills in a fast-paced environment.

Sales Associate

Sasktel
Regina, SK
01.2022 - 12.2024
  • Promoted and sold SaskTel products, including wireless plans, internet, and TV packages.
  • Recommended tailored solutions based on customer needs to enhance satisfaction.
  • Delivered exceptional in-store experiences through knowledgeable service and friendly interactions.
  • Processed transactions accurately while assisting with device setup and troubleshooting.
  • Maintained current knowledge of promotions, devices, and services to build customer loyalty.
  • Exceeded sales targets in a fast-paced, team-oriented environment through effective collaboration.

Education

Associate of Science - Acturial Science

Simon Fraser University
Burnaby, BC
05-2027

Associate of Science - Acturial Science

University of Regina
Regina, SK
05-2025

High School Diploma -

Allan Blakeney Adult Campus
Regina, SK
06-2022

Skills

  • Customer service and point-of-sale expertise
  • Attention to detail
  • Multitasking in retail and restaurant environments
  • Professional communication in English and Vietnamese
  • Team collaboration and problem-solving
  • Proficiency in POS systems and Microsoft Office
  • Statistical analysis and data interpretation
  • Risk assessment strategies
  • Time management skills

Languages

English
Professional
Vietnamese
Professional

Affiliations

Volunteer – Youth Sports Coach
Ehrlo Sport Venture / Local Orphanage – Regina, SK
Led recreational sports activities for children in care, promoting teamwork, confidence, and physical wellness. Provided mentorship and inclusive coaching in a safe, supportive environment. Demonstrated empathy, leadership, and commitment to community development.

Accomplishments

  • Basketball – Second Place Award
    University of Regina Basketball Tournament – Regina, SK
    Achieved second place in a competitive university-level basketball tournament. Demonstrated teamwork, discipline, and strategic thinking in high-pressure game settings. Recognized for athletic performance and commitment to sportsmanship.

Certification

  • Actuarial Exams – Society of Actuaries (SOA)Successfully passed Exam FM (Financial Mathematics) and Exam P (Probability) — foundational exams in actuarial science covering interest theory, time value of money, and probability models

References

References available upon request.

Timeline

Customer Service Cashier

Kim Son Vietnamese Food
07.2025 - Current

Customer Service Representative

Knight Archer
01.2025 - 05.2025

Sales Associate

Sasktel
01.2022 - 12.2024

Associate of Science - Acturial Science

Simon Fraser University

Associate of Science - Acturial Science

University of Regina

High School Diploma -

Allan Blakeney Adult Campus

Similar Profiles

CREATE PROFILE
Tai To