Tai Sibayan
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Incredibly personable, easy to work with and approachable, committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Siding Installer
KAJK Contracting
04.2023 - 01.2024
- Developed strong professional relationships with colleagues and clients through reliable performance and consistent communication.
- Skillfully repaired damaged or worn siding panels, restoring the appearance and functionality of building exteriors.
- Ensured accurate material estimates through thorough site evaluations and clear communication with suppliers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Improved siding installation quality by carefully measuring, cutting, and fitting materials to match specific project needs.
- Used variety of hand and power tools to complete tasks.
Crew Trainer / Cook / Front Counter
McDonald's Restaurant
02.2016 - 08.2021
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Delivered refresher courses as needed to maintain up-to-date knowledge on industry standards, safety regulations, and operational procedures within the crew team.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Increased overall kitchen productivity through effective time-management skills and multitasking abilities.
- Prepared food items according to recipe to drive quality and consistency.
Sales Associate
PartSource
06.2013 - 08.2015
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Using the PartSource Operating System and external vendor software/websites determine the correct possible parts and selling the appropriate automotive parts solutions.
- Using PartSource Operating System to accurately process cash, debit and credit customer transactions (e.g. sales and refunds).
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative / Photo Department
London Drugs
06.2012 - 07.2013
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintain the professional image of the Photo Electronic Department and company.
- Provide all records and/or reports required.
- Provide assistance to management on special projects or any other tasks
- Continue to develop technical knowledge.
Education
High School Diploma -
St. Joseph Catholic High School
Edmonton, AB06.2014
Skills
- Adaptable and flexible
- Outstanding communication and customer service skills, written and verbal
- Goals and performance
- Business development and planning
- Coaching and mentoring
- Heavy Lifting
- Hand and Power Tool Operation
- Problem-Solving
- Microsoft Office (365)
- Strategic sales knowledge
- Tech savvy
Accomplishments
- Documented and rectified a catastrophic material order mistake which led to the completion of a job just before our deadline.
- Trained multiple new hires to the best of my abilities and company expectations to ensure the best possible outcome and performance.
- With my little knowledge of basic auto repair at the time, I was able to pinpoint an ongoing issues cause and save a customer a considerable amount of money and headache.
Languages
English
Native or Bilingual
Timeline
Siding Installer
KAJK Contracting
04.2023 - 01.2024
Crew Trainer / Cook / Front Counter
McDonald's Restaurant
02.2016 - 08.2021
Sales Associate
PartSource
06.2013 - 08.2015
Customer Service Representative / Photo Department
London Drugs
06.2012 - 07.2013
High School Diploma -
St. Joseph Catholic High School
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