TAI-SHON SPENCE-GOODING
Toronto,Canada
Summary
Detail-oriented professional with a strong background in customer service and data accuracy. Experienced in handling customer inquiries while maintaining high standards in dynamic settings. I also havestrong skills in communication, problem-solving, and teamwork. Eager to apply these abilities in various roles across different environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Living Earth Farm
11.2024 - Current
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
DATA ENTRY CLERK
Innovative Vision
01.2021 - 08.2022
- Collaborated within a dynamic team to efficiently resolve customer booking issues, improving satisfaction for individuals aged 18 and older
- Enhanced data accuracy by organizing, validating, and cross-verifying information prior to submission, reducing errors by 25%
- Implemented stringent data storage protocols through meticulous analysis, ensuring the integrity and security of sensitive information.
Education
Advanced Diploma - Biotechnology
Centennial College of Applied Arts And Technology
04.2024
Skills
- Research Skills: Experimental design, scientific writing, literature review, and hypothesis testing
- Customer Service: Effective communication, problem-solving, and conflict resolution
- Certifications: Level C CPR, Standard First Aid, Basic C Level Propane
- Project Management: Proven ability to prioritize tasks, manage time efficiently, and meet deadlines
- Team Collaboration: Experienced in working within dynamic teams and facilitating inclusive environments
Certification
- LLQP licensed
- WHIMS Certified
Skills
- Strong competencies in Customer Service, Effective Communication, Data Analysis, Analytics, and Accounting
- Proven ability to prioritize tasks and manage time efficiently to meet deadlines
- Data accuracy
- Customer Service-Oriented
- Proficient in HTML and CRM platforms like Salesforce
- Skilled in SEO optimization and Shopify store management
- Experienced with Adobe Photoshop and Illustrator
- Knowledgeable in Hootsuite, Canva, and content strategy
- Expertise in Google Ads, SEO, and paid ad campaign optimization comfortable communicating with groups and individual customers
- Event coordination skills with a focus on organizing and managing events for various age groups
- Strong teaching abilities, adept at instructing and guiding individuals from diverse backgrounds
- Laboratory Techniques: PCR, gel electrophoresis, cell culture, spectrophotometry, ELISA, chromatography
- Accuracy and Attention to Detail
- Skilled in Slack, Zoom, Microsoft Teams, Google Workspace, and Discord as well as Trello, Asana, ClickUp, and Notion
- Proficient in Google Drive, Dropbox, Microsoft OneDrive, and Evernote
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), laboratory information management systems (LIMS)
Volunteer Experience
Tropicana Community Services, Camp Counsellor, Volunteered as a camp counsellor, working with a diverse community including children and adults from various backgrounds., Provided guidance, support, and organized activities aimed at fostering a positive and inclusive environment.
Timeline
Quality Assurance Analyst
Living Earth Farm
11.2024 - Current
DATA ENTRY CLERK
Innovative Vision
01.2021 - 08.2022
- LLQP licensed
- WHIMS Certified
Advanced Diploma - Biotechnology
Centennial College of Applied Arts And Technology
Similar Profiles
Mirembe MercyMirembe Mercy
Data Clerk at Living Earth UgandaData Clerk at Living Earth Uganda
Rafael TimaureRafael Timaure
Front End Loader Operator at Living Earth TechnologyFront End Loader Operator at Living Earth Technology
TARA CLARKTARA CLARK
Farm Manager at Mother Earth Farm/Emergency Food NetworkFarm Manager at Mother Earth Farm/Emergency Food Network