Tai-shon Spence-Gooding
Toronto,Canada
Summary
Dynamic and detail-oriented professional with a solid background in data entry and customer service. Experienced in handling complex customer inquiries and maintaining high data accuracy within fast-paced environments. Possesses a strong foundation in biotechnology, complemented by advanced proficiency in English and a suite of certifications. Adept at driving efficiency and improving processes through effective communication, analytics, and team collaboration.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Innovative Vision
01.2021 - 08.2022
- Collaborated within a dynamic team to efficiently resolve customer booking issues, improving satisfaction for individuals aged 18 and older
- Enhanced data accuracy by organizing, validating, and cross-verifying information prior to submission, reducing errors by 25%
- Implemented stringent data storage protocols through meticulous analysis, ensuring the integrity and security of sensitive information.
Customer Service Representative
Canadian Tire Gas Plus
10.2018 - 07.2019
- Managed diverse customer inquiries in a team environment, catering to a broad age range from 14 to 70
- Maintained exceptional punctuality and performance under pressure in a fast-paced setting, enhancing team reliability
- Upheld strict safety protocols in handling petroleum and propane, significantly improving customer safety.
Education
Advanced Diploma in Biotechnology -
Bachelor of Science - Biotechnology
Centennial College of Applied Arts And Technology
Scarborough, ON04.2024
Skills
- Certified in Level C CPR
- Standard First Aid
- Basic C Level Propane
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong competencies in Customer Service, Effective Communication, Data Analysis, Analytics, Accounting
- Exceptional time management and multitasking skills
Languages
English
Native or Bilingual
Timeline
Data Entry Clerk
Innovative Vision
01.2021 - 08.2022
Customer Service Representative
Canadian Tire Gas Plus
10.2018 - 07.2019
Advanced Diploma in Biotechnology -
Bachelor of Science - Biotechnology
Centennial College of Applied Arts And Technology
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