TAI PHAM
VANCOUVER,BC
Summary
Proactive Aircraft Grooming Supervisor with extensive experience in overseeing daily operations and improving team productivity. Expert in staff management, workflow optimization, and enhancing customer satisfaction. Strong leadership skills with a focus on safety, communication, and professional development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Aircraft Grooming Supervisor
Global / Prime Flight
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Aircraft Grooming Supervisor
DFM
01.2010 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Education
High School Diploma -
LE HONG PHONG
SAIGON/VIETNAM06.1983
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
English
Professional Working
Certification
US AIRWAYS/AMERICAN AIRLINES/ALSKA AIRLINES
Additional Information
TRAIN TO TRAINER (US AIRWAYS) 2010
INSTRUCTOR SKILLS WORKSHOP. AA
TRAINER CERTIFICATION-CLASSROOM ALASKA AIRLINES
Timeline
Aircraft Grooming Supervisor
Global / Prime Flight
08.2021 - Current
Aircraft Grooming Supervisor
DFM
01.2010 - 08.2021
High School Diploma -
LE HONG PHONG
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