Tai-Asia Arthur
North York,ON
Summary
To obtain a position within an environment where I can use, enhance, share my current skills and abilities with co-workers.
Overview
5
5
years of professional experience
Work History
Distribution Associate (Picker)
Aritzia Distribution Centre
Vaughan, ON
06.2023 - 02.2024
- Demonstrated strong organizational abilities by accurately stocking shelves and ensuring product availability.
- Efficiently picked customer orders.
- Retrieved orders according to quantity, size etc, and ensuring accuracy.
- Maintain equipment and report on malfunctions.
- Utilized problem- solving skills to resolve customer service issues quickly and efficiently.
- Analyzed operational data to determine trends in order fulfillment times.
Front Desk Receptionist
Advanced Rehabilitation Centres Inc
11.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency.
- Understanding and implementing policies and procedures, as well as carrying out all the duties necessary for a smooth work flow.
Customer Service Representative
Teleperformance, Fanatics
Remote, ON
10.2021 - 10.2022
- Receiving incoming calls from customers wanting to place orders or follow-up on an existing order.
- Timely research and resolution to customer inquiries such as product availability, pricing, special quotes, status of orders and product complaints.
- Assisted customers with escalated issues using my negotiation and conflict resolution skills and focus on one call resolution.
Sales Associate
Sirens
Brampton, ON
11.2019 - 11.2020
- Informing customers of sales and promos within the store.
- Directing customers by escorting them to racks and counters.
- Assisting with inventory, including receiving and stocking merchandise.
- Greet customers as they arrived making them feel welcomed while shopping.
- Operating cash registers, managing financial transactions and balancing drawers increasing in store sales.
Sales Associate
Forever 21
Toronto, ON
11.2018 - 09.2019
- Greeting customers and making them feel welcome as they enter the store.
- Helping customers on the sales floor with questions and finding clothes.
- Informing customers of sales or specials, and ringing up purchases.
- Folding clothes and making sure I’m maintaining how the store looks in order to keep it as clean as possible.
- Maintaining an orderly appearance throughout the sales floor.
- Assisted customers with product selection to ensure customer satisfaction.
Education
Business Management
Humber College North Campus
Skills
- Desire to achieve and exceed individual goals
- Passion to connect with customers and meet their standards
- Excellent communication and hardworking
- Ability to work collaboratively with team members and customers
Timeline
Distribution Associate (Picker)
Aritzia Distribution Centre
06.2023 - 02.2024
Front Desk Receptionist
Advanced Rehabilitation Centres Inc
11.2022 - 04.2023
Customer Service Representative
Teleperformance, Fanatics
10.2021 - 10.2022
Sales Associate
Sirens
11.2019 - 11.2020
Sales Associate
Forever 21
11.2018 - 09.2019
Business Management
Humber College North Campus