Summary
Overview
Work History
Education
Skills
Timeline
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Tai-Asia Arthur

North York,ON

Summary

To obtain a position within an environment where I can use, enhance, share my current skills and abilities with co-workers.

Overview

5
5
years of professional experience

Work History

Distribution Associate (Picker)

Aritzia Distribution Centre
Vaughan, ON
06.2023 - 02.2024
  • Demonstrated strong organizational abilities by accurately stocking shelves and ensuring product availability.
  • Efficiently picked customer orders.
  • Retrieved orders according to quantity, size etc, and ensuring accuracy.
  • Maintain equipment and report on malfunctions.
  • Utilized problem- solving skills to resolve customer service issues quickly and efficiently.
  • Analyzed operational data to determine trends in order fulfillment times.

Front Desk Receptionist

Advanced Rehabilitation Centres Inc
11.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency.
  • Understanding and implementing policies and procedures, as well as carrying out all the duties necessary for a smooth work flow.

Customer Service Representative

Teleperformance, Fanatics
Remote, ON
10.2021 - 10.2022
  • Receiving incoming calls from customers wanting to place orders or follow-up on an existing order.
  • Timely research and resolution to customer inquiries such as product availability, pricing, special quotes, status of orders and product complaints.
  • Assisted customers with escalated issues using my negotiation and conflict resolution skills and focus on one call resolution.

Sales Associate

Sirens
Brampton, ON
11.2019 - 11.2020
  • Informing customers of sales and promos within the store.
  • Directing customers by escorting them to racks and counters.
  • Assisting with inventory, including receiving and stocking merchandise.
  • Greet customers as they arrived making them feel welcomed while shopping.
  • Operating cash registers, managing financial transactions and balancing drawers increasing in store sales.

Sales Associate

Forever 21
Toronto, ON
11.2018 - 09.2019
  • Greeting customers and making them feel welcome as they enter the store.
  • Helping customers on the sales floor with questions and finding clothes.
  • Informing customers of sales or specials, and ringing up purchases.
  • Folding clothes and making sure I’m maintaining how the store looks in order to keep it as clean as possible.
  • Maintaining an orderly appearance throughout the sales floor.
  • Assisted customers with product selection to ensure customer satisfaction.

Education

Business Management

Humber College North Campus

Skills

  • Desire to achieve and exceed individual goals
  • Passion to connect with customers and meet their standards
  • Excellent communication and hardworking
  • Ability to work collaboratively with team members and customers

Timeline

Distribution Associate (Picker)

Aritzia Distribution Centre
06.2023 - 02.2024

Front Desk Receptionist

Advanced Rehabilitation Centres Inc
11.2022 - 04.2023

Customer Service Representative

Teleperformance, Fanatics
10.2021 - 10.2022

Sales Associate

Sirens
11.2019 - 11.2020

Sales Associate

Forever 21
11.2018 - 09.2019

Business Management

Humber College North Campus

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Tai-Asia Arthur