Tahseen Zakaria
North York,ON
Summary
Professional Career Development Specialist with 15+ years of experience in corporate and international settings, spanning government and non-government sectors. Recognized for outstanding interpersonal skills, great legal acumen and an authentic dedication to coaching and mentoring others. Proficient in supporting employees in their training and development endeavors to facilitate the attainment of their career objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Consultant & Facilitator
SkillWiz Management Consultancy
04.2023 - Current
- Provide organizational development (OD), training design (using instructional design methodology), facilitation, and certification support to client organizations
- Coach, mentor, and assist individual clients in career planning with SkillWiz CareerCompass and SkillTrail programs.
- Monitor the implementation of workshop learning objectives in accordance with the Kirkpatrick model and/or other learning evaluation models.
Talent Acquisition Specialist (Contract)
NHI Healthcare Inc.
10.2023 - 04.2024
- Source and onboard healthcare professionals (nurses, PSWs) for client organizations such as hospitals and long-term care facilities across Ontario
- Actively participate as a member of the Joint Health & Safety Committee (JHSC), NHI leadership team, and Employee Welfare & Engagement Forum
- Provide additional HR functional support until the return of the HR Manager during their extended leave
Ballot Officer (Seasonal)
City of Toronto
06.2023 - 06.2023
- Provide administrative support and customer service to the public in the City of Toronto before and after election dates
- Verify voters, reconcile submitted ballot papers, and package/handle tabulation machines
- Worked as a Ballot Officer at a downtown center to organize the 2023 Toronto mayoral election on election day
Recruiter
ManpowerGroup Staffing Agency
11.2021 - 03.2023
- Ensure timely placement of general laborers, finance professionals, and customer service representatives for client organizations (Purolator) across the Greater Toronto Area
- Address queries and provide support to hiring managers by promptly resolving any service or billing-related issues
- Answer employee inquiries and ensure a clear understanding of the compensation and benefits applicable to the contingent workforce
Human Resources Assistant Volunteer (Part-time)
Canadian Red Cross
03.2021 - 01.2022
- Assist in the full-cycle recruitment process for Canadian Red Cross Emergency Responders
- Schedule and conduct virtual interviews to maintain an active emergency responder (ER) pipeline
- Make recommendations to the HR team regarding ER engagement and deployment
Asset Protection Associate
Walmart
04.2021 - 11.2021
- Reduce retail shrinkage in the superstore by adopting ad-hoc audits, process improvements, inventory reconciliation, and physical interventions
- De-escalate situations, prepare critical incident reports, and ensure complete documentation
- Liaise with local law enforcement authorities to ensure appropriate intervention and timely support for Walmart personnel and on-site customers
HR and Administration Manager
Telenor Health Insurance Ltd.
05.2018 - 05.2020
- Ensure HR compliance and efficiency by supervising a team responsible for employee contract management, onboarding, and the relocation of expatriate staff across the globe
- Ensure timely resolution of employee conflicts and maximize team performance across the company by addressing any grievances or performance issues
- Conduct regular audits to maintain accurate HR system data, promptly rectifying discrepancies for operational excellence
- Collaborate with Centers of Expertise (CoE) on M&A initiatives and provide valuable insights for process optimization
National Human Resource Specialist
United Nations Office for Project Services
04.2016 - 08.2017
- Implement USAID's Organizational Capacity Development (OCD) project aimed at developing HR practices in three national-level NGOs in Bangladesh
- Develop HR policies and facilitate training sessions for implementing partner employees and clients
- Track, monitor, and implement projected activities and budgets related to HR functional activities within the project
- Assist in developing performance monitoring systems and addressing HR administrative issues in the local government agency
Head - Talent Engagement, Learning & Acquisition
Airtel Telecommunication
09.2013 - 04.2016
- Hold overall responsibility for developing the capabilities of the existing workforce through career planning initiatives, talent identification, performance management, and facilitation of the mentoring process
- Develop and retain a talent pipeline involving both internal and external resources as part of the overall business strategy
- Ensure employee skill development by rolling out company-wide training initiatives and implementing an online learning management system
- Lead and manage the staffing operations of the company in accordance with the approved annual manpower plan and budget
Administration and HR Manager, Human Resources
Apollo Hospitals
05.2012 - 08.2013
- Supervised 12+ employees with overall HR functional responsibility, including payroll management, staff recruitment (both clinical and non-clinical), employee orientation, training, performance management, grievance handling, union negotiations, and hospital-wide administrative activities
- Handled the nurses' union and managed positive employee relations with doctors and other healthcare professionals in the hospital
- Acted as an HR business partner to C-suite executives and senior management
Manager – Training and Administration
GlaxoSmithKline Pharmaceuticals
10.2007 - 11.2011
- Supervise factory-wide administrative services, including (but not limited to) the management of common utilities, facility maintenance, safety and security management, and transportation operations
- Conduct factory-wide training needs analysis (TNA), develop training modules, and facilitate sessions accordingly
- Handle record-keeping, accounts payable, and vendor-related billing issues
Lecturer
Southern University
01.2007 - 09.2007
- Full-time teaching engagement each week, including classroom instruction and tutoring support for students in the Department of Business Administration
- Prepare lecture notes, PowerPoint slides, handouts, and other materials to facilitate learning and effective lecture delivery in alignment with the approved course syllabus
- Design class outlines, set exam questions, evaluate laboratory assignments, and regularly conduct tests for enrolled students
Education
Ontario College Diploma - Paralegal
Seneca College of Applied Arts And Technology
North York, ON12.2024
Master's degree - Business Administration
London Metropolitan University
Post-Baccaleurate Diploma - Human Resources Management
Bangladesh Institute of Management
Bachelor's degree - Computer Science
Premier University
Skills
- Talent management
- Competency mapping
- Talent acquisition
- HRIS/ATS (Taleo, Workday, Bullhorn)
- Leadership & development
- Training & facilitation
- Business analysis
- Issue resolution
Accomplishments
- Developed and implemented a competency mapping procedure, linking employee development, career progression, and succession planning to identified competencies.
- Led the development of HR policies and manuals for multiple companies across various jurisdictions, ensuring compliance with employment laws and industrial relations factors.
- Delivered 40,000+ man-hours of consultancy on diverse HR management processes, focusing on aligning organizational goals with individual KPIs.
- Designed and conducted 15,000+ man-hours of training in both soft skills and HR technical issues, enhancing workforce capabilities and performance.
- Introduced an online employee scheduling system tailored for a healthcare setting in Ontario, improving efficiency and employee satisfaction.
- Successfully managed and implemented two global merger and acquisition (M&A) cases, ensuring smooth transitions and integration of teams.
- Internationally certified HR and recognized L&D professional.
Certification
- Certified Human Resources Professional (CHRP) by HR Professionals Association, Ontario. Valid from 04/01/23 to 10/31/26.
- Emergency First Aid Certification by Canadian Red Cross. Valid from 09/01/23 to 09/30/26.
- Condominium Management License by CMRAO. Valid from 03/01/24 to present days.
Volunteer Experience
- Driver/Runner – Meals on Wheels Program, Better Living Health and Community, North York, ON, 03/01/23, 09/30/23
- Former Chair, Student Committee, Ontario Paralegal Association (OPA), 11/01/20, 04/30/21
Planning to Relocate
- Newfoundland and Labrador
- New Brunswick
- Manitoba
- Saskatchewan
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Talent Acquisition Specialist (Contract)
NHI Healthcare Inc.
10.2023 - 04.2024
Ballot Officer (Seasonal)
City of Toronto
06.2023 - 06.2023
Lead Consultant & Facilitator
SkillWiz Management Consultancy
04.2023 - Current
Recruiter
ManpowerGroup Staffing Agency
11.2021 - 03.2023
Asset Protection Associate
Walmart
04.2021 - 11.2021
Human Resources Assistant Volunteer (Part-time)
Canadian Red Cross
03.2021 - 01.2022
HR and Administration Manager
Telenor Health Insurance Ltd.
05.2018 - 05.2020
National Human Resource Specialist
United Nations Office for Project Services
04.2016 - 08.2017
Head - Talent Engagement, Learning & Acquisition
Airtel Telecommunication
09.2013 - 04.2016
Administration and HR Manager, Human Resources
Apollo Hospitals
05.2012 - 08.2013
Manager – Training and Administration
GlaxoSmithKline Pharmaceuticals
10.2007 - 11.2011
Lecturer
Southern University
01.2007 - 09.2007
- Certified Human Resources Professional (CHRP) by HR Professionals Association, Ontario. Valid from 04/01/23 to 10/31/26.
- Emergency First Aid Certification by Canadian Red Cross. Valid from 09/01/23 to 09/30/26.
- Condominium Management License by CMRAO. Valid from 03/01/24 to present days.
Ontario College Diploma - Paralegal
Seneca College of Applied Arts And Technology
Master's degree - Business Administration
London Metropolitan University
Post-Baccaleurate Diploma - Human Resources Management
Bangladesh Institute of Management
Bachelor's degree - Computer Science
Premier University
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