Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tahseen Mohamed

Toronto,Ontario

Summary

I have worked as a pharmacist assistant in the field for more than two years. I have a spirit of teamwork, self-development, helping the team, and kindness to patients

Overview

4
4
years of professional experience

Work History

Hospital-pharmacy-technician

Sinar Hospital
05.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.

Education

Pharmacy Technician - Pharmacy Technician

Sheikh Abdullah Al-Badri University
Sudan

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Patient confidentiality
  • Medication Dispensing
  • Prescription Filling
  • Insurance Verification
  • Supply Restocking
  • Pharmacy Ethics
  • Pharmacology knowledge
  • Drug Classification Knowledge
  • Drug Inventory Control
  • Labeling Accuracy
  • Drug safety
  • Stocking shelves
  • Healthcare regulations
  • Medication labels
  • Medicare and Medicaid process
  • Drug Inventory Management
  • Regulatory Compliance

Languages

English
Professional Working

Timeline

Hospital-pharmacy-technician

Sinar Hospital
05.2020 - Current

Pharmacy Technician - Pharmacy Technician

Sheikh Abdullah Al-Badri University

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Tahseen Mohamed