Tahseen Fatima
Dieppe,NB
Summary
Dedicated human resources professional with a track record of meeting company objectives through consistent and organized practices. skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking HR/admin position Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
Work History
Contact Center Representative
TD Canada Trust
01.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Corporate Communications Coordinator
ISME- International School Of Management and Excellence.
01.2019 - 05.2021
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Talent Acquisition Coordinator
Lithan Genovate- SAP Partner.
06.2013 - 07.2016
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Created onboarding solutions to tailor options for 10 hiring needs.
- Partnered with Business partner to create effective talent acquisition training materials that supported culture and performance objectives.
HR Recruiter
Atos India Ltd- SAP Platinum Partner
03.2012 - 05.2013
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Facilitated new employee orientations to foster positive team attitude.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Conducted 4 recruiting events per quarter to grow passive talent pipeline to prepare for future hiring needs.
- Oversaw full cycle recruiting for 35 vacancies each quarter.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leader to deploy new training strategies.
Education
Master of Management - Management
Crandall University
Moncton, NB12.2022
MBA - Organizational Behaviour And Human Resource Management
International Institute of Managment & Studies
Pune- India04.2009
Skills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Procedures Compliance
- Workforce Improvements
Timeline
Contact Center Representative
TD Canada Trust
01.2021 - Current
Corporate Communications Coordinator
ISME- International School Of Management and Excellence.
01.2019 - 05.2021
Talent Acquisition Coordinator
Lithan Genovate- SAP Partner.
06.2013 - 07.2016
HR Recruiter
Atos India Ltd- SAP Platinum Partner
03.2012 - 05.2013
Master of Management - Management
Crandall University
MBA - Organizational Behaviour And Human Resource Management
International Institute of Managment & Studies
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