Tahseen Aquib
Yellowknife,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer service agent
Westjet airline
Yellowknife, NT
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Shift manager
Tim Hortons
Kamloops, BC
07.2023 - 11.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Supervisor
Tim Hortons
Kamloops
07.2022 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier
Princess Auto
05.2022 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Main baker and counter staff
Tim Hortons
Kamloops
07.2021 - 05.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Education
Post Baccalaureate Diploma in International Business -
Thompson Rivers University
12.2022
Bachelor of commerce -
K.P.B Hinduja College of Commerce
03.2020
Skills
- Problem Resolution
- Customer Relationship Management (CRM)
- Microsoft Office Suite proficiency
- Needs Assessment
- Exemplary work ethic
- CRM Software
- Account Management
- Documentation And Reporting
- Client Relations
- Team Development
- Critical Thinking
- Conflict Resolution
Certification
Investment Funds in Canada (IFIC) Csi
Timeline
Customer service agent
Westjet airline
12.2023 - Current
Shift manager
Tim Hortons
07.2023 - 11.2023
Supervisor
Tim Hortons
07.2022 - 07.2023
Cashier
Princess Auto
05.2022 - 07.2022
Main baker and counter staff
Tim Hortons
07.2021 - 05.2022
Post Baccalaureate Diploma in International Business -
Thompson Rivers University
Bachelor of commerce -
K.P.B Hinduja College of Commerce