Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tahmina Akther

Toronto,ON

Summary

Dynamic customer service professional with extensive experience at Dollarama, excelling in service excellence and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for building lasting relationships and managing high-pressure situations, contributing to increased loyalty and repeat business.

Overview

7
7
years of professional experience

Work History

Store Associate (Cashier)

Dollarama
12.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

Sales Associate and Customer Relation

Red Cosmetics
03.2020 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Osmani International Airport
01.2018 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Medical Office Administrator

Trios College
Toronto, ON
10-2025

Skills

  • Service Excellence
  • Customer Service Expertise
  • Cash Handling Proficiency
  • Precision in Task Execution

Languages

English
Native or Bilingual
Hindi
Professional Working

Timeline

Store Associate (Cashier)

Dollarama
12.2024 - Current

Sales Associate and Customer Relation

Red Cosmetics
03.2020 - 06.2023

Customer Service Representative

Osmani International Airport
01.2018 - 03.2020

Medical Office Administrator

Trios College

Similar Profiles

CREATE PROFILE
Tahmina Akther