Tahmina Akter Jemy
Ottawa,ON
Summary
Excellent at handling customer inquiries and providing prompt solutions following the company guidelines. Strong interpersonal skills including collaboration, negotiations, diplomacy, and problem solving. Flexible, friendly, co-operative, and motivated to take on challenges solving complex issues by working hard. Excellent Team collaboration, writing, and verbal skills and good at building rapport with the customers. Highly skilled in troubleshooting and upgrading software, hardware, operating systems. Provided leadership and guidance to interns and associates to help them develop skills. Excellent knowledge on Microsoft 365, Google Chrome, Firefox, Safari, Internet Explorer. Outstanding organizational and time management skills with ability to work with accuracy. Attention to detail, analytical and presentation skills. Customer service experience in a persuasive, marketing-oriented role in the Canadian retail sector.
Overview
7
7
years of professional experience
Work History
Sales Advisor
H&M
05.2022 - Current
- Ability to manage all POS functions and provide good shopping experience to customers.
Seasonal Sales Associate
Carters
10.2022 - 12.2022
- Helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.
Customer Service Representative
Zaynax Health
01.2019 - 03.2021
- Provided remote medical care to patients, special referral services and scheduled appointments
- Received inbound customer calls, achieved agreed KPI and standards applied to the campaign/account, to resolve queries and complaints
- Resolving username and password difficulties, troubleshooting email issues, Navigating customers through various health apps
- Data sharing & synchronization troubleshooting
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Advised patients' suitable diets and exercise regimens to improve their overall health
- Maintained confidentiality of patient, client, and corporate information at all times
- Participated in proactive Health and Safety activities while performing all duties
- Maintained relevant level of knowledge of ICH (International Conference on Harmonization), GDP (Good Documentation Practices), GCP (Good Clinical Practice), Health Canada GVP (Good Pharmacovigilance Practices).
Customer Service Representative
Grameenphone Center
02.2017 - 10.2018
- Discussed and reviewed patients' medical history, symptoms, medications accurately
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding health insurance availability, eligibility, coverages, policy changes, transfers & claim submissions
- Maintained accurate records of patients' contact details, medical history, prescribed medications, allergies, diagnosis, and progress
- Earned employee of the quarter award for being in the top 5% performers in Q2
- Achieved and exceeded monthly KPI as set by the campaign requirements
- Maintain a strong work ethic.
Education
Master of Medical Biotechnology -
University of Windsor
12.2022
Bachelor in Pharmacy -
Gono Bishwabidyalay
12.2016
Skills
- Customer Service and Sales Orientation
- Troubleshooting
- Teamwork
- Retail store support
- Problem solving
- Flexibility
- Data Entry
- Detail Oriented
- Microsoft Office Tools
- Money handling abilities
- Strong Multitasker
- Excellent English Communication
- Computer proficient
- Leadership
- Enthusiastic Personality
- Goal-driven
- Zoom
- People-focused
- Willing to learn
- Analytical Skills
- Project Management
References
Available upon request
Timeline
Seasonal Sales Associate
Carters
10.2022 - 12.2022
Sales Advisor
H&M
05.2022 - Current
Customer Service Representative
Zaynax Health
01.2019 - 03.2021
Customer Service Representative
Grameenphone Center
02.2017 - 10.2018
Master of Medical Biotechnology -
University of Windsor
Bachelor in Pharmacy -
Gono Bishwabidyalay