Hi, I’m
Tahmim Ahmed
Trade Analyst
Sylhet,ON
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
7
years of professional experience
Work History
Sylhet Drinking WaterSylhet
Office Assistant
03.2023 - 12.2024
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Assisted with event planning efforts, ensuring successful execution of company-wide gatherings and conferences.
Rainbow Chinese RestaurantSylhet
Restaurant Waiter
02.2020 - 02.2023
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
GrameenphoneSylhet
Sales Associate
03.2018 - 01.2020
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Metropolitan University
Bachelor from Business Administration
University Overview
Skills
- Data entry
- Customer service
- Cleaning and sanitizing
- Office management
- Guest service
- Dining area maintenance
- Cash handling
- Safe food handling
Personal Information
Personal Information
Title: Sales Associate | Office Assistant | Restaurant ServerTimeline
Office Assistant
Sylhet Drinking Water
03.2023 - 12.2024
Restaurant Waiter
Rainbow Chinese Restaurant
02.2020 - 02.2023
Sales Associate
Grameenphone
03.2018 - 01.2020
Metropolitan University
Bachelor from Business Administration
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