Tahmid Ahmed
412 Pharmacy Ave, Scarborough,ON
Summary
Accomplished Floor Manager with a proven track record at Via Mercanti Pizzeria, enhancing customer satisfaction and team productivity through effective employee management and customer relations. Skilled in POS systems and adept at fostering a harmonious work environment, significantly improving operational efficiency. Demonstrates strong leadership and problem-solving abilities, ensuring high levels of team performance and customer service excellence.
Overview
6
6
years of professional experience
Work History
Floor Manager
Via Mercanti Pizzeria
01.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Supervisor
QMP Frozen Foods Inc
Vaughan, ON
06.2020 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Team Member
Tim Hortons
01.2019 - 05.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Diploma In Business Studies -
Sylhet Govt. Commercial Institute
Sylhet, Bangladesh2017
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
Languages
English
Full Professional
Timeline
Floor Manager
Via Mercanti Pizzeria
01.2024 - Current
Supervisor
QMP Frozen Foods Inc
06.2020 - 12.2023
Team Member
Tim Hortons
01.2019 - 05.2020
Diploma In Business Studies -
Sylhet Govt. Commercial Institute