Tahlia Arneaud
Pierrefonds,QC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Recognized for having a kind diplomatic communication style, focused on maximizing engagement and satisfaction from others. With 5+ years of Customer Service experience and over 3 years of Supervisory experience, I can adapt to any environment and am used to a very fast-paced business environment. Great at multitasking, while prioritizing time sensitive matters.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Dispatch Operator / Security Supervisor
Paladin Security
12.2019 - 10.2023
- Verbally deescalating aggressive and hostile patients and hospital visitors.
- Assisting Police, Physicians, and clinical staff with uncooperative and violent persons in the hospital.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Avid with Connexxall and Omnigo software, as well as Microsoft applications.
- Supervised team of 10-50 security personnel every shift.
- Trained dozens of new security officers over the years
- .Working with Operations Managers to prevent staff members from being assaulted by patients in Mental Health units, by reviewing patient care & assessment standby procedures.
- Conducting interior and exterior foot and bike patrols, to assure that all conditions are in order at all times.
- Expert Dispatcher and avid dispatch trainer. Dispatching over 50 security guards, for all of Halton Healthcare Hospitals at once (Georgetown, Milton and Oakville).
- 12-16 Hour Shifts (Continental rotation)
- Unarmed Security Officer (Handcuffs and physical and chemical restraints only)
- Personally recognized for excellent attention to detail during emergencies.
- Trespassed unwelcome, belligerent, and violent guests.
- Ensure the physical safety of mental health patients in secure holding facilities.
- Assisted in Psychiatric assessments, during health and legal discussions.
Administrative Assistant
YORK REGION CHILDRENS AID
12.2022 - 09.2023
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Security Supervisor
First Service Residential
03.2022 - Current
- Assisting Property Management writing emails, issuing notices and implicating new ideas to help the teams efficiency.
- Greeted guests in with friendliness and professionalism.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Monitor prohibited activity and report misconduct and vandalism causing property damage.
- Prevent individuals on site from escalating toward one another (Residents, Visitors and Staff).
- Submit Property Deficiency Reports and respond to Property Management and the Board of Directors regarding ongoing events, change in procedure and work towards improving building safety.
- Worked closely with coworkers to strategically plan for company growth.
- Work alongside Toronto Parking Enforcement/ Bylaw to issue parking infractions and violation notices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Submit Daily Occurrence Logs, Incident Reports and correlate with management, Regional managers regarding proactive steps to keep the site, staff and residents safe.
- Engage in frequent meetings with Senior Managers, Property Management and the company`s Board of Directors
- Conducting employee audits to ensure that employees are consistently providing customer service, in accordance with site and company policy.
Contractor
TJX
06.2017 - 03.2019
- Worked safely around moving machinery.
- Sorting and placing heavy products in bins
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Tagging and pricing merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Recognized for working efficiently, having a strong work ethic and being focused
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 100 lbs.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Sales Associate
Tommy Hilfiger
11.2015 - 08.2016
- Responsible for assisting customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Floor recovery
- Opening and closing the store
- Recognized for always being energetic, prompt and optimistic.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor's Degree - Pre-Law
Iowa Western
Iowa Western Community College06.2019
Skills
- Administration and Reporting
- Resident Satisfaction
- Overseeing Employees
- Cash Deposits and Receipts
- Answering Customer Questions
- Persuasive Negotiations
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Managing Multiple Priorities
- CCTV surveillance
- Management
- Translation - French
- Auditing (4 years)
- Conflict Management
- Takedown Maneuvers
- Surveillance
- AED Training
- Relationship Building and Management
- Emergency Management
- Dispatch
- Asset Protection
- Physical Restraint Training
- Law Enforcement Collaboration
- Crime Prevention
- Daily Incident Reporting
- Customer Service
- Report Writing
- Breach Identification
Additional Information
- Willing to relocate: Anywhere
- Security Guard License September
Certification
-Mental Health Certification (2020) - does not expire
- CPR Level C
-AED Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant
YORK REGION CHILDRENS AID
12.2022 - 09.2023
Security Supervisor
First Service Residential
03.2022 - Current
Senior Dispatch Operator / Security Supervisor
Paladin Security
12.2019 - 10.2023
Contractor
TJX
06.2017 - 03.2019
Sales Associate
Tommy Hilfiger
11.2015 - 08.2016
Bachelor's Degree - Pre-Law
Iowa Western
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