Tahjae Boutta
Elk Grove
Summary
Accomplished leader at Vivant Health LLC, adept in team management and conflict resolution. Enhanced operational performance through data analysis and strategic training. Successfully managed high-volume call queues, ensuring compliance and confidentiality. Proven track record in improving customer satisfaction and streamlining healthcare processes, achieving increase in team efficiency.
Overview
5
5
years of professional experience
Work History
Customer service Team Lead
Vivant Health LLC
Sacramento
06.2025 - Current
- Led customer service team to efficiently resolve patient inquiries and concerns.
- Managed call queues, authorizations, and utilization reviews for Medicare/Medical services.
- Trained new employees on customer service protocols and company policies.
- Analyzed call reports and team data to enhance operational performance.
- Facilitated inbound/outbound communications with primary care providers and health insurance companies.
- Prepared training materials and coordinated meeting agendas for staff development.
- Addressed and resolved job-related issues raised by team members.
- Efficiently processed source documents, medical records, and compliance guidelines.
- Providing customer service duties from previous job titles as well as Team lead duties
Customer Service Representative
Vivant Health LLC
Sacramento
06.2021 - 06.2025
- Resolved issues by delivering accurate product information and support.
- Managed customer inquiries via phone and email communication.
- Handled 80 to 120 calls daily, ensuring prompt responses.
- Oversaw management of over 80 client accounts, confirming enrollment status and referrals.
- Educated members on utilizing IPA services effectively for optimal healthcare access.
- Clarified responsibilities of healthcare entities and explained insurance versus medical group functions.
- Maintained confidentiality of personal and medical information, including PII records.
Education
Some College (No Degree) -
Paul Mitchell The School
Sacramento, CA01-2026
High School Diploma -
Valley High School
Sacramento, CA01.2016
Skills
- Data entry and typing
- Call management
- Compliance guidelines
- Conflict resolution
- Healthcare knowledge
- Team leadership/management
- Customer confidentiality
- Inbound/outbound call answering
- Data analysis
- Team trainer
- Performance evaluation
Personal Information
- Willing To Relocate: Anywhere within 20 miles
- Authorized To Work: US for any employer
Timeline
Customer service Team Lead
Vivant Health LLC
06.2025 - Current
Customer Service Representative
Vivant Health LLC
06.2021 - 06.2025
Some College (No Degree) -
Paul Mitchell The School
High School Diploma -
Valley High School