TAHIRISOA LAIVAO RAMANDIMANANA
Québec,QC
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fast Restaurant Attendant
Tim Hortons
QUEBEC
04.2023 - Current
- Resolved customer complaints professionally, turning potentially negative situations into positive experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to strict hygiene standards when preparing food items, maintaining optimal cleanliness throughout the establishment.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
Bake Production Manager
GUSTO Madagascar
Antananarivo
01.2022 - 03.2023
- Managed multiple projects concurrently, ensuring timely completion,
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Managed internal operational standards and productivity targets
- Make personalized customers cake; dishes and special events
- manage logistics, plan and organize special events
Baker and Cook
Gusto Madagascar
Antananarivo
03.2018 - 01.2022
- Produced consistently high-quality baked goods for customers.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
- Customized cake designs according to customer requests,
- Developed new recipes to expand bakery's offerings and attract new customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared dough for variety of pastries, cakes and breads.
Line Cook
KUDETA Lounge Bar
Antananarivo
08.2014 - 10.2014
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Kitchen Internship
Carlton Madagascar
Antananarivo
11.2013 - 01.2014
- Supported staff members in their daily tasks,
- Gained valuable experience working and improve for technical working
Hospitality Internship
Calypso Hotel
Toamasina
08.2013 - 10.2013
- Supported staff members in their daily tasks,
- introduce on professional culinary working and develop new skills
Education
Advanced Technician Diploma in Tourism Hospitality -
National Institute of Tourism And Hospitality INTH
MADAGASCAR09-2014
High School Diploma -
Lycee Technique Professionnel
Antananarivo 08-2012
Skills
- Cleanliness and hygiene
- Food safety
- Adaptability to change
- Flexible schedule
Languages
French
Full Professional
English
Limited Working
Accomplishments
Patisserie Champion of Madagascar, Professional Category
Certification
Young Disciple of Escoffier
Young Disciple of Escoffier
Induction as young talent of Escoffier in Indian Ocean
Timeline
Fast Restaurant Attendant
Tim Hortons
04.2023 - Current
Bake Production Manager
GUSTO Madagascar
01.2022 - 03.2023
Baker and Cook
Gusto Madagascar
03.2018 - 01.2022
Line Cook
KUDETA Lounge Bar
08.2014 - 10.2014
Kitchen Internship
Carlton Madagascar
11.2013 - 01.2014
Hospitality Internship
Calypso Hotel
08.2013 - 10.2013
Advanced Technician Diploma in Tourism Hospitality -
National Institute of Tourism And Hospitality INTH
High School Diploma -
Lycee Technique Professionnel