Tahiri Selden
Murrieta,CA
Summary
Dynamic and results-oriented bilingual professional with over ten years of experience in customer service and finance, complemented by a strong background in medical administration. Proven expertise in managing workflows, conducting audits, and overseeing GL accounts with significant monetary exposure and risk. Skilled in training large teams on new processes while developing comprehensive policies to enhance operational efficiency and minimize errors. Recent experience includes serving as an infusion coordinator, adept at navigating complex chemotherapy orders and effectively liaising with physicians and insurance providers to ensure seamless patient care.
Overview
12
12
years of professional experience
Work History
Interventional Radiology Coordinator
UC San Diego Health
12.2023 - Current
- Point of contact for physicians, patients and overall department. I assist with scheduling appointments, managing the workflow with upcoming referrals, orders and request. Working with surgeons by communication adequately on patient’s care.
Hematology/Oncology Infusion Coordinator III
UCLA Health
08.2022 - 11.2024
- Assisting with day-to-day functions of the infusion center, and coordinating the schedules of all doctors on site with the infusion center. Communicating effectively and compassionately with patients regarding treatments. Working with multiple teams to obtain authorizations for medication Effectively working with other clinics, specialties and often with Bowyer to help our patients obtain the treatments that they need. Working with study requests for patients and following very specific protocols.
Hematology/Oncology Front Desk- Administrative Assistant II
UCLA Health
01.2021 - 08.2022
- Assisting with day-to-day functions of the clinic. Provides direct support to physicians and patients. Acts as a liaison for patients and physicians in the practice, referring patients to the appropriate resources and providing follow-ups through telephone/ EPIC/ CareConnect.
Neurology/Neurosurgery Patient Communication rep
UCLA Health
05.2019 - 01.2021
- The initial point of contact to provide a high-level analytical service to patients over the telephone for Neurology and Neurosurgery. Maintaining a high level of Customer Service experience, acknowledges the sense of urgency with certain cases, reliable experience with data entry skills and utilizes active listening.
Senior Executive Escalations Advocate
Bank of America
08.2016 - 05.2019
- Effectively working high level mortgage escalations for upper management by personally taking escalated calls from Merrill Lynch, Business Partner, ECR, Property Claims Escalations and Customer Service. Effectively communicating with Financial Advisors, attorneys, insurance agents, tax assessors and risk/compliance. Proven experience with raising the bar on performance expectations. Managing high risk audits and providing results with step-by-step solutions. Utilizing NICE System to listen to calls and to manage Quality Assurance and Quality monitoring.
Business Support Project Manager
Bank of America
11.2013 - 08.2016
- Project Manager- Support the Line of Business within the bank. Managing high level projects i.e. SIAIs (Self-identified audit issue) Effectively meeting deadlines and executing solutions. Presenting decks and participating in All Hands Calls.
Skills
- Proficient in Workday and EPIC
- Collaborative team member
- Strong time management abilities
- Mediation and negotiation skills
- Data analysis expertise
- Experience in HIPAA compliance practices
- Scheduling efficiency in healthcare
- Proficient in diagnostic imaging
Timeline
Interventional Radiology Coordinator
UC San Diego Health
12.2023 - Current
Hematology/Oncology Infusion Coordinator III
UCLA Health
08.2022 - 11.2024
Hematology/Oncology Front Desk- Administrative Assistant II
UCLA Health
01.2021 - 08.2022
Neurology/Neurosurgery Patient Communication rep
UCLA Health
05.2019 - 01.2021
Senior Executive Escalations Advocate
Bank of America
08.2016 - 05.2019
Business Support Project Manager
Bank of America
11.2013 - 08.2016