Tahirah Miller
Tracy
Summary
Compassionate professional with experience supporting individuals in behavioral health and disability settings. Skilled in consumer advocacy, client-centered care, and administrative support, with a focus on promoting independence, wellness, and access to services. Adept at collaborating with families and multidisciplinary teams while remaining calm under pressure.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
University Healthcare Alliance
10.2022 - Current
- Maintain accurate patient medical records and ensure information is complete and up-to-date.
- Provide clear explanations of procedures and services, supporting patient understanding and satisfaction.
- Address patient concerns and complaints with timely corrective actions and appropriate referrals.
- Remain calm under pressure while managing complex or challenging situations.
- Advocate for patients by ensuring they receive timely access to care, guiding them through administrative processes, and supporting their overall experience.
Behavior Technician
Applied Behavior Consultants, Inc
08.2020 - 05.2021
- Provided direct 1:1 client support using structured and natural environment teaching strategies to promote skill development and independence.
- Collaborated with supervising BCBAs to develop and update individualized intervention and treatment plans.
- Implemented behavioral skill acquisition and behavior reduction protocols.
- Collected and recorded client data to track progress and inform treatment adjustments.
- Supported clients’ well-being by fostering independence, reinforcing skills across settings, and advocating for their needs within the program.
Caregiver
Livermore Valley Senior Living
01.2018 - 09.2018
- Provided personal care, including meal preparation, bathing, and general health support.
- Promoted resident dignity, independence, and choice.
- Assisted with physical therapy, exercise, and daily wellness activities.
- Managed challenging situations related to Alzheimer’s and Dementia, using problem-solving and patience to ensure safety and comfort.
Respite Care Provider
United Cerebral Palsy
09.2016 - 12.2016
- Engaged clients with diverse medical and behavioral needs in recreational and skill-building activities to promote independence and skill development.
- Assisted with daily living tasks, hygiene, and general care, supporting clients’ well-being.
- Maintained accurate client logs documenting behavior, progress, and activities to inform care plans.
- Communicated regularly with family members regarding client status and progress, ensuring continuity of care and advocacy for client needs.
Counselor
Christain Berets
06.2015 - 07.2015
- Implemented daily schedules and supervised activities for children and adults with developmental and behavioral needs.
- Ensured the health, safety, and well-being of all campers in the assigned group, providing support tailored to individual needs.
- Communicated regularly with parents to update them on camper progress, behavior, and participation, advocating for the needs of each camper.
- Supported skill-building, independence, and positive engagement during recreational and structured activities.
Education
B.A. - Psychology
California State University, Fresno
Fresno, CAA.A. - Science
San Joaquin Delta College
Stockton, CAA.A. - Arts
San Joaquin Delta College
Stockton, CASkills
- Consumer Advocacy & Support
- Behavioral Health Support
- Communication & Interpersonal Skills
- Teamwork & Collaboration
- Adaptability & Problem-Solving
- Time Management & Organization
- Computer & Administrative Skills
Timeline
Patient Access Representative
University Healthcare Alliance
10.2022 - Current
Behavior Technician
Applied Behavior Consultants, Inc
08.2020 - 05.2021
Caregiver
Livermore Valley Senior Living
01.2018 - 09.2018
Respite Care Provider
United Cerebral Palsy
09.2016 - 12.2016
Counselor
Christain Berets
06.2015 - 07.2015
A.A. - Science
San Joaquin Delta College
A.A. - Arts
San Joaquin Delta College
B.A. - Psychology
California State University, Fresno