Tahira Shaukat

Pursuing a role that requires communication and problem-solving skills, ensuring overall positive customer experience. Experienced with effective communication and active listening in customer interactions.

• Creating new works using imagination, innovation and originality
• Learning new skills and techniques through hands-on experiences
• Reading a variety of genres in literature
• Spending quality time with family and friends
• Sports (Soccer, Basketball)

• RECE (Early Childhood Educator), Westoakville Preschool, Oakville, ON, 01/01/16, 12/31/24, Working with various age groups from infant to preschool, Responsible for following all the rules and regulation of the centre provided by the ministry of Education, Lead daily routines and activities based on children’s interests, Communicate with Parents, and other Educators on various topics, Always followed health and safety Regulations set by inspectors
• Language Interrupter, 911 Interpreters Call Centre, Oakville, ON, 01/01/18, 12/31/19, Translated calls for Emergency Services, healthcare, businesses, legal and court, airports and utilities, Assisted customers in a timely manner in a fast-paced environment, Recorded detailed data and information into the portal, Verified information and language spoken by other interpreters accurately
• Night Auditor/Guest Services Agent, Monte Carlo Inn, Oakville, ON, 01/01/17, 12/31/18, Performed Check-in and Check-out Procedures in a friendly and professional manner, investigate any guests with complaints or requests to ensure guests leave with a positive impression of the property., Understand principles of Auditing, Balancing, and Closing out Accounts, Work cohesively with central reservations and third-party reservations to ensure correct bookings and prices etc., Produce daily/monthly reports and track room revenues, occupancy percentages along with other front office statistical reports for all departments, Familiar with OPERA, Maître’D, LodgeNet, and Outlook software
• Manager, Wendy’s Restaurant, Mississauga, ON, 01/01/07, 12/31/14, Supervising a team of up to 30 restaurant employees, Controlling inventory levels; ordering and receiving merchandise, Responsible for cash drop into the BRINKS safe, putting in orders for cash deliveries from BRINKS, Ensuring cashier employees make cash deposits during and after their shifts, balancing their tills to confirm correct deposits have been made, Organizing and filing the following reports consolidated cash reports, BRNKS cash report, end of the day report all sales receipt for the day and cashier cash drops, Interviewing and training new restaurant crew members, Executing company policy, procedures, programs & systems, Providing exceptional customer service

RECE (Early Childhood Educator)

• Supervised team of 30 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• West Oakville